Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ashley Alvarez

Senture
Los Fresnos
2
Languages
3
years of professional experience

Dedicated customer service representative with proven expertise in problem resolution, active listening, and complaint handling. Committed to enhancing customer satisfaction and training new team members effectively.

Work History

Customer Service Representative

1 Year 5 Months
Senture | 08.2021 - 01.2023
  • Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
  • Assisted in training new team members on customer service protocols and system navigation.
  • Managed customer accounts, updating information and resolving discrepancies accurately.
  • Collaborated with cross-functional teams to streamline workflow processes for improved service delivery.

Elderly Caregiver

9 Months
Grandpa & Grandma Primary Home Care | 08.2020 - 05.2021
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored client health conditions, reporting changes to healthcare professionals.
  • Collaborated with family members to develop personalized care plans.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and organized living environment for clients' comfort.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Maintained clean, safe, and well-organized patient environment.

Dollar General

5 Months
Customer Service Represenative | 05.2020 - 10.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma

Los Fresnos High School | Los Fresnos, TX
  • Honor Roll 2018-2019 school year

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Complaint handling
Complaint resolution
Payment processing
Scheduling
Follow-up skills
Appointment scheduling
Order processing

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Senture
08.2021 - 01.2023Read More

Elderly Caregiver

Grandpa & Grandma Primary Home Care
08.2020 - 05.2021Read More

Dollar General

Customer Service Represenative
05.2020 - 10.2020Read More

Los Fresnos High School

High School Diploma
Read More
Ashley Alvarez