Ashley Amidon
Franklin,MA
Summary
Results-driven Senior Implementation Specialist with expertise in Electronic Health Record (EHR) implementations and customer support throughout the full project lifecycle. Strong relationship builder who partners closely with clients to understand their needs, solve challenges, and ensure successful project outcomes. Dedicated to delivering exceptional customer experiences and meeting critical Go-Live milestones through collaboration, organization, and attention to detail.
Overview
10
10
years of professional experience
Work History
Senior Implementation Specialist
MEDITECH
06.2021 - Current
- Implement General Ledger and Fixed Asset applications for new or existing healthcare organizations by conducting virtual and on-site trainings.
- Maintain strong relationships with core project teams, offering ongoing guidance and support throughout projects lasting 6 months to 2 years.
- Serve as a key resource for clients across pre-implementation, go-live, and post-live phases until transition to ongoing support.
- Conduct data gathering and validation to ensure accurate system conversions and financial reporting, including the development of financial statements.
- Collaborate with internal teams by submitting enhancement requests through JIRA to improve application functionality and user experience.
Patient Service Representative
Thundermist Health Center
03.2021 - 06.2021
- Assisted patients with scheduling appointments both in-person and over the phone.
- Collected co-payments and outstanding patient balances.
- Communicated with clinical staff to support accurate and timely patient care.
- Gathered and reviewed documentation for insurance purposes and claims processing.
- Submitted and managed pharmacy refill requests in coordination with providers.
Senior Representative
Fidelity Investments
05.2016 - 03.2021
- Processed monetary transactions to ensure timely and accurate completion of financial transactions.
- Completed financial forms for non-retirement accounts with attention to detail and compliance standards.
- Communicated with customers via phone to clarify requirements and ensure proper documentation.
- Reviewed legal and court documents to mitigate risk and ensure accuracy in financial transactions.
- Collaborated with cross-functional teams to improve and enhance internal tools and processes.
Education
Bachelor of Science - Communication
University of Rhode Island
2015
Skills
- Prioritization
- Communication
- Client Relationship Management
- Problem Solving
- Project management
- Data migration
Timeline
Senior Implementation Specialist
MEDITECH
06.2021 - Current
Patient Service Representative
Thundermist Health Center
03.2021 - 06.2021
Senior Representative
Fidelity Investments
05.2016 - 03.2021
Bachelor of Science - Communication
University of Rhode Island