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Ashley Anderson
Columbus,OH
Summary
Detail oriented and highly organized administrative professional with experience in clerical support, customer service, and document management. Adept at handling complex inquiries, maintaining confidential records, and utilizing various software systems for data entry and reporting. Strong communication and problem-solving skills, with the ability to coordinate multiple tasks efficiently.
Overview
1
1
Certificate
9
9
years of professional experience
Work History
Office Assistant I
City of Columbus: Alcohol & Drug Services
Columbus, OH
11.2021 - Current
- Manage front desk operations, assisting clients with registration, scheduling assessments, and accepting payments while ensuring a professional and efficient office environment.
- Maintain patient charts in Epic, verifying client records and ensuring accurate data entry while adhering to confidentiality and compliance standards.
- Oversee multiple calendars and coordinate scheduling for counselors, interpreters, and client programs, facilitating seamless communication with all stakeholders.
- Responded to inbound calls in a COVID-19 call center, delivering fast and friendly customer service while providing accurate CDC and ODH COVID-19 guidelines.
Commercial Parts Delivery
AutoZone
Canal Winchester, OH
07.2021 - 12.2021
- Delivered automotive parts and supplies to commercial businesses, ensuring timely and accurate shipments to support customer operations.
- Provided expert customer service, assisting mechanics and shop owners in identifying and selecting the correct parts for their needs.
- Managed inventory restocking, ensuring proper tracking and availability of high-demand automotive components.
Imaging Specialist
Epiq Systems
Columbus, OH
07.2019 - 10.2020
- Executed high-volume document scanning, printing, and imaging with 100% accuracy, ensuring compliance with client specifications and security protocols.
- Maintained and organized confidential legal and corporate documents, improving retrieval efficiency and reducing processing errors.
- Collaborated with cross-functional teams to streamline document workflows, reducing processing time by 20%.
Legal Assistant
Pohler & Keck, Attorneys at Law
Grandview Heights, OH
08.2017 - 01.2019
- Created and filed a variety of legal documents to support attorneys in case preparation and management.
- Prepared documents for mailing, including affidavits, subpoenas, and liens, ensuring accuracy and compliance with legal standards.
- Assisted in the preparation of documents related to Medicaid Estate Recovery, contributing to efficient case handling.
Education
High School Diploma -
Centennial High School
Columbus, Oh06-2004
Skills
- Communication
- Teamwork
- Problem-Solving
- Administrative
- Time Management
- Attention To Detail
- Customer Service
- Data Management
- Positive attitude
- Dedicated team player
- Administrative support
- Scheduling appointments
Affiliations
Active member of Epsilon Sigma Psi Sorority Incorporated and Community Service Coordinator.
Certification
Pharmacy Technician Certification, Everest Institute February 2011
Languages
Spanish
Limited Working
Timeline
Office Assistant I
City of Columbus: Alcohol & Drug Services
11.2021 - Current
Commercial Parts Delivery
AutoZone
07.2021 - 12.2021
Imaging Specialist
Epiq Systems
07.2019 - 10.2020
Legal Assistant
Pohler & Keck, Attorneys at Law
08.2017 - 01.2019
High School Diploma -
Centennial High School