Ashley Antunez
Kansas City
Summary
Dedicated professional with a strong background in customer service and team supervision. Skilled in communication and time management, ensuring safety protocols while providing exceptional support. Proficient security supervisor with extensive experience in emergency response and team management. Known for strong communication skills and adherence to security protocols, ensuring a safe environment for residents and visitors.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Garden Villas OF Lenexa
Lenexa
01.2024 - Current
- Greeted residents and visitors warmly at the front desk.
- Managed phone calls, directing inquiries to appropriate staff members.
- Assisted with visitor check-in procedures to ensure safety protocols were followed.
- Provided information about services and amenities available at the community.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Security Supervisor
Allied Universal Security Services
Kansas City
01.2023 - 01.2024
- Developed and implemented training procedures for newly hired personnel.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Managed access control systems to secure premises and sensitive areas.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
Security Supervisor
Securitas Security Services
Kansas City
09.2018 - 01.2022
- Supervised security team to ensure adherence to protocols and procedures.
- Conducted regular safety inspections of premises and equipment.
- Monitored surveillance systems for unusual activity and responded promptly.
- Trained new security personnel on company policies and emergency procedures.
- Maintained accurate logs of daily activities and incidents for review.
- Coordinated emergency response drills to prepare staff for potential threats.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
CNA
Legacy Nursing Home
2015 SE 10th Ave
01.2014 - 01.2015
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety standards in resident living areas.
- Documented care provided in resident charts accurately and timely.
- Communicated effectively with residents, families, and healthcare team members.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Lead PCA
Equa Venture Farms
- Assisted residents with daily living activities and personal care tasks.
- Documented care provided to each resident in compliance with company policies.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Responded promptly to emergency situations according to established protocols.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Education
High School Diploma -
James Madison High School
Atlanta, GA05-2007
Some College (No Degree) - CNA
Washburn University of Topeka
Topeka, KSSome College (No Degree) - Certified Phlebotomy Technician (CPT )
Kansas City School Of Phlebotomy
Kansas City, MOSkills
- Customer service
- Appointment scheduling
- Security protocols
- Incident reporting
- Access control
- Team supervision
- Emergency response
- Conflict resolution
- Communication skills
- Time management
- Training development
- Problem solving
- Information protection
- Clerical support
- Front desk operations
- Multi-line phone system operation
- Staff management
- Office equipment operations
- Customer and client relations
- Security
Timeline
Receptionist
Garden Villas OF Lenexa
01.2024 - Current
Security Supervisor
Allied Universal Security Services
01.2023 - 01.2024
Security Supervisor
Securitas Security Services
09.2018 - 01.2022
CNA
Legacy Nursing Home
01.2014 - 01.2015
Lead PCA
Equa Venture Farms
High School Diploma -
James Madison High School
Some College (No Degree) - CNA
Washburn University of Topeka
Some College (No Degree) - Certified Phlebotomy Technician (CPT )
Kansas City School Of Phlebotomy