Ashley Atwell
AL
Summary
Proven track record in enhancing delivery logistics and customer service efficiency at Innovative Healthcare Solutions, LLC. Excelled in project planning and problem-solving, boosting operational smoothness by integrating tech-savvy solutions and fostering team collaboration. Skilled in Office programs and adept at client advocacy, significantly improving service report monitoring and customer satisfaction. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
4
4
years of professional experience
Work History
Shipping and Service Coordinator
Innovative Healthcare Solutions, LLC
01.2022 - Current
- Develop and manage route plans.
- Coordinate with team for pickup and delivery logistics.
- Collaborate with sales team to integrate new orders into planned route.
- Verifying site information and send confirmation emails to coordinate delivery dates and times with customers.
- Ensure smooth execution of deliveries , both during and after the process.
- Coordinate with team and customer in relocation execution. If customer is managing move independently, verify adherence to protocol, including serial number and video documentation.
- Contact customers and complete service form to send to service department.
- Monitor service reports to prevent units from remaining inoperable for extended periods.
- Assisting in customer follow up as needed.
- Editing pdfs as required.
- Help create marketing materials.
- Take and edit photos of products as needed.
- Maintain and track shipment and service reports.
Receptionist
Mercedes Benz of Mobile
11.2020 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept track of sales calls and managed log to appropriately distribute to the sales team.
Education
Bachelor of Arts - Psychology
University of South Alabama
05.2020
Skills
- Accurate Recordkeeping
- Notetaking and documentation
- Community liaison
- Resource Utilization
- Telephone communication
- Proficiency in Office programs
- Client Advocacy
- Project Planning
- Problem-solving abilities
- Multitasking Abilities
- Idea Development and Brainstorming
- Teamwork and Collaboration
Timeline
Shipping and Service Coordinator
Innovative Healthcare Solutions, LLC
01.2022 - Current
Receptionist
Mercedes Benz of Mobile
11.2020 - 12.2021
Bachelor of Arts - Psychology
University of South Alabama
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