Ashley Auger
Lake City,FL
Summary
Hard worker currently a Waitress with 9 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Also have management skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Waitress
Piesanos Stone Fired Pizza
Lake City, Fl
12.2023 - Current
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Food Supervisor
Summit Food Service
Lake City , FL
03.2023 - 11.2023
- Maintained accurate inventory of all food items, supplies and equipment.
- Monitored daily production schedules to ensure timely completion of orders.
- Inspected kitchens and storage areas for cleanliness, temperature control and organization.
- Developed recipes, analyzed nutritional content of menu items, and monitored portion sizes.
- Adhered to company food, safety, quality and sanitation policies.
Store Manager
Dollar General
Lake City , Fl
11.2020 - 02.2023
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
Education
Some College (No Degree) - CNA
Florida Gateway College
Lake City, FLSkills
- Customer Service
- Order Accuracy
- Guest Relations Management
- Menu Recommendations
- Dining Customer Service
- High-Volume Dining
- Effective Customer Upselling
- Point of Sale (POS) System Operations
- Cash Handling
- Greeting Guests
- Supply Restocking
- Upselling
Timeline
Waitress
Piesanos Stone Fired Pizza
12.2023 - Current
Food Supervisor
Summit Food Service
03.2023 - 11.2023
Store Manager
Dollar General
11.2020 - 02.2023
Some College (No Degree) - CNA
Florida Gateway College