Summary
Overview
Work History
Education
Skills
License
Timeline
Generic

Ashley Avila

Santaquin,UT

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

7
7
years of professional experience

Work History

Sales Manager

Gohealth
Lindon, UT
01.2021 - 08.2022
  • Evaluated sales processes and identified areas of improvement, leading to streamlined workflows and increased efficiency.
  • Lead, coach, and mentor a team of Medicare sales agents to achieve and exceed sales goals
  • Analyze market trends and develop strategic initiatives to maximize sales across Medicare product lines
  • Developed comprehensive training programs for new hires, resulting in faster ramp-up times and increased overall performance.
  • Conduct regular quality assurance checks and implement corrective actions as needed
  • Generate daily, weekly, monthly, and yearly reports to track team performance and sales metrics
  • Delivered regular performance reports to senior leadership, providing insights into key metrics and trends affecting the business.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Implement and monitor sales performance metrics to identify areas for improvement and drive continuous growth

Medicare Sales Agent

GoHealth
Lindon, UT
06.2019 - 12.2020
  • Analyzed customer needs to provide customized insurance solutions.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Built strong relationships with clients for long-term success by providing exceptional customer service and support.
  • Educated clients on insurance policies and procedures.
  • Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.

Insurance Customer Service Representative

Connexion Point
Provo, UT
01.2016 - 03.2019
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Payson High School
Payson, UT
08.2019

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Sales strategy development
  • Strategic Planning
  • Sales Coaching
  • Sales Reporting
  • KPI Tracking
  • Bilingual in Spanish

License

Accident and Health 

Timeline

Sales Manager

Gohealth
01.2021 - 08.2022

Medicare Sales Agent

GoHealth
06.2019 - 12.2020

Insurance Customer Service Representative

Connexion Point
01.2016 - 03.2019

High School Diploma -

Payson High School
Ashley Avila