Ashley Ayers
Oklahoma City,OK
Summary
I'm a very hard worker that takes pride in my integrity and reliability. I'm a fast hands on learner who is independent but not afraid to ask questions. I'm a leader who believes that communication and professionalism is the key to a successful work place.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Costco
Oklahoma City, OK
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retail Sales Associate
Boost Mobile Authorized Retailer
Oklahoma City, OK, US
03.2024 - 08.2024
- Oversaw daily store operations including opening and closing.
- Ensured completeness of daily transactions by reconciling cash.
- Encouraged constructive mindset among peers.
- Consistently demonstrated high levels of professionalism.
- Executed outgoing calls to target clients.
- Demonstrated extensive expertise in product knowledge.
- Demonstrated expertise in pricing.
- Completed weekly professional development workshops.
Budtender
Xclusive Cannabis
Oklahoma City, OK, US
03.2023 - 03.2024
- Delivered exceptional customer assistance and support in a professional setting.
- Demonstrated foundational understanding of cannabis cultivation and properties.
- Processed payments and maintained records.
- Managed daily operations by ensuring seamless opening and closing processes.
- Enhanced inventory management processes to streamline operational efficiency.
- Organized shelves efficiently.
- Maintained high standard of cleanliness.
- Achieved higher sales through strategic upselling.
Sales Representative
Boost Mobile
Oklahoma City, OK, US
06.2021 - 03.2023
- Oversaw daily store operations including opening and closing.
- Ensured completeness of daily transactions by reconciling cash.
- Encouraged constructive mindset among peers.
- Consistently demonstrated high levels of professionalism.
- Executed outgoing calls to target clients.
- Demonstrated extensive expertise in product knowledge.
- Demonstrated expertise in pricing.
- Completed weekly professional development workshops.
Education
Associate - Business Administration
WRIGHT CAREER COLLEGE
Oklahoma City, OK01.2013
Skills
- Customer service
- Communication
- Problem solving
- Leadership
- Time management
Timeline
Customer Service Representative
Costco
08.2024 - Current
Retail Sales Associate
Boost Mobile Authorized Retailer
03.2024 - 08.2024
Budtender
Xclusive Cannabis
03.2023 - 03.2024
Sales Representative
Boost Mobile
06.2021 - 03.2023
Associate - Business Administration
WRIGHT CAREER COLLEGE