ASHLEY BALLARD
Noblesville,IN
Summary
Highly detail-oriented and ambitious manager with a proven track record of exceptional leadership skills and a history of surpassing goals. Currently seeking a career change, I excel in communication and play a valuable role in the hiring process, maximizing highly-qualified candidates for teams. Self-motivated and driven, I bring over 7 years of management and leadership experience to the table. My expertise lies in designing and implementing effective policies and procedures that drive organizational success.
Overview
13
13
years of professional experience
Work History
Practice Manager
IU Health Physicians
03.2024 - Current
- Supervised team of 18 office personnel.
- Consulted with healthcare professionals on business decisions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Created and implemented organizational policies and procedures
- Managed daily practice operations to optimize work flow
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Practice Manager
IU Health Physicians
03.2023 - 06.2024
- Provided leadership, insight and mentoring to newly hired employees
- Implemented new process for health screening and increased total quality measure score by 30%
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed office policies and procedures to maintain safety and best practice flow
RCS Neurology and Primary Care Supervisor
Indiana University Health
09.2020 - 03.2023
- Recruited, trained and motivated 30+ person team handling high volumes of incoming calls
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Boosted team productivity and success by establishing strong and trusted connections
- Evaluated standard processes and established actionable methods to increase productivity and efficiency
- Managed business partnerships with a combination of Primary Care and Neurology offices
- Delegated work to staff, setting priorities and goals
- Discussed job performance problems with employees, identifying causes and issues to find solutions
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance
- Coordinated with other supervisors, combining group efforts to achieve goals
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
Revenue Cycle Representative
Indiana University Health
11.2019 - 09.2020
- Trained new staff on office procedures, insurance processes and medical terminology
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system for multiple specialty offices/clinics and directed callers to requested personnel and departments.
Healthcare Recruiting Sourcer
PFI Tech
03.2019 - 10.2019
- Communicated with clients and candidates
- Acted as liaison between recruiters, managers and potential candidate
- Coordinated and ordered Pre-Employment Testing
- Reviewed background reports, researched and documented discrepancies
- Updated and maintained accurate candidate tracking system
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation
- Analyzed employment-related data and prepared reports
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications to match applicants with job requirements
Massage Therapist/Guest Service Representative
David and Mary Salon and Spa
09.2011 - 11.2014
- Increased sales by providing exceptional service
- Consistently met and exceeded sales goals, often being top monthly salesperson.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Cultivated professional relationships with guests, improving customer retention through coordinated service
- Welcomed large volume of guests and improved overall customer service.
Education
BACHELOR OF HEALTHCARE ADMINISTRATION -
PURDUE UNIVERSITY, GLOBAL
06.2020
Massage Therapy License - undefined
Massage Therapy
Tampa, FL05.2011
Skills
- Customer Service
- Team Leadership
- Recruitment and Hiring
- Coaching and Mentoring
- Performance Management
- Staff Development and Training
- Multitasking and Prioritization
- MS Office and Word Processing
- Communication
- Policy and procedure development
- Continuous Improvement
- Payroll Administration
Accomplishments
- Successfully integrated 12 practices between January 2021 and May 2022.
- Implemented the statewide 888-IU Health Primary Care scheduling line. This project required partnership between multiple regions and teams, to create documentation and processes for scheduling across multiple Cerner systems to serve patients across the state of Indiana.
- Promoted from RCS Associate to RCS Supervisor, in less than 12-months.
- Created highly effective new error reporting program that significantly improved quality and generated better coaching opportunities.
Timeline
Practice Manager
IU Health Physicians
03.2024 - Current
Practice Manager
IU Health Physicians
03.2023 - 06.2024
RCS Neurology and Primary Care Supervisor
Indiana University Health
09.2020 - 03.2023
Revenue Cycle Representative
Indiana University Health
11.2019 - 09.2020
Healthcare Recruiting Sourcer
PFI Tech
03.2019 - 10.2019
Massage Therapist/Guest Service Representative
David and Mary Salon and Spa
09.2011 - 11.2014
BACHELOR OF HEALTHCARE ADMINISTRATION -
PURDUE UNIVERSITY, GLOBAL
Massage Therapy License - undefined
Massage Therapy
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