Denita Covington
Indianapolis,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Registration Specialist
IU Health Physicians
08.2020 - Current
- Greet patients, visitors and answers telephone in a prompt and courteous manner
- Responsible for checking patients in and out
- Working the pool messages, work que
- Calling Central scheduling for patients who need test scheduling
- Pre-reg the day before appointments
- Mail/Patient Packets
- Reschedules
- Waitlist
- Completes work orders for VA and contacts appropriate staff when requested to support the environment of care
- Fax over Clinical notes for VA referrals
- Prepares correspondence to support the administrative functions of the assigned team; all correspondence is neatly formatted and checked for appropriate spelling and grammar, all documents are the current version, and outgoing Certified mail meets USPS standards
- Adheres to CSP protocol on patient outreach attempts and ensures appointments entered in RMS are accurately reflected in CPRS
- Welcomed as many patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Customer Service Representative
Sericycle
12.2017 - 04.2018
- Worked tentatively to provide customers with recall information on their automobiles and where they could be serviced
- Was responsible for answering 50-60 calls per day and making sure information was accurately recorded in the computer
Support Staff/Registration
Eskenazi Health/Bell Flower Clinic
10.2014 - 12.2017
- Assisted patients with filling out registration information, while explaining co-pay specifics, filtering over 60 phone calls and scanning documents into the system
- Also, assisted with HIPPA training
Education
High School Diploma -
John Marshall High School
Indianapolis, IN01-2012
Skills
- Accuracy and precision
- Appointment scheduling
- Insurance verification
- Patient registration
- Registration data intake
- Complaint resolution
- Data entry proficiency
- EMR
Timeline
Registration Specialist
IU Health Physicians
08.2020 - Current
Customer Service Representative
Sericycle
12.2017 - 04.2018
Support Staff/Registration
Eskenazi Health/Bell Flower Clinic
10.2014 - 12.2017
High School Diploma -
John Marshall High School
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