Ashley Banks

• Welcomed customers and helped determine their needs.
• Assisted customers at checkout by scanning items and processing transactions.
• Provided friendly service and answered questions about products and store layout.
• Maintained a clean and organized checkout area and supported the team by restocking and returning items to proper locations.

• Maintained accurate records of customer interactions and transactions

• Collaborated with team members to enhance service delivery and streamline processes

• Made outbound calls to patients recently discharged from hospitals

• Coordinated meal delivery services based on medical and dietary needs such as diabetic and renal restrictions

• Verified insurance information, scheduled meal deliveries, and provided clear communication to support patients during recovery

• Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.

• Provided product information and troubleshooting support to enhance customer satisfaction.

• Maintained visual merchandising standards, enhancing store presentation and appeal

• Collaborated with team members to achieve daily sales goals and improve customer service

• Promoted and opened Macy’s credit accounts for customers, consistently meeting daily application goals

• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.