Ashley Banks Perry
Bakersfield,CA
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in case management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
17
17
years of professional experience
Work History
Senior Admission Coordinator
Centre for Neuro Skills
01.2020 - Current
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Maintained professional internal and external relationships.
- Developed policies and procedures for factoring / funding cases.
- Trained Admissions staff, Case Manager's and DOR's on how to work, manage a factoring and funding case.
- Involved in discussions when contracting with a new factoring company.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed case timelines for successful admission, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple cases simultaneously, ensuring all met their deadlines without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Brainstormed and problem solved with Admission, Marketing teams.
- Met yearly goals provided by supervisor.
- Attended TBI Medical Legal Conference.
- Supported the Liaison team at in-services.
- Educated, supported and helped train new Liaisons about legal cases.
- Worked closely with Jamie and Nick to educate myself on factoring and funding cases.
- Completed RFA's for worker compensation.
- Review medical records to make sure patient's are appropriate for CNS level of care.
- Discussed hard topics with families in their most vulnerable times.
- I have worked closely with case management, DOR's nursing and clinical staff on all admissions.
- Date Entry into multiple systems RIMS, Salesforce, Medi-tech.
- Completed pre-pre and pre-admit staffings.
- I have worked closely with the billing / collections teams to problem solve issues.
- Completing admission paperwork with patients and families.
- Provided residential and clinical tours to patients, families and providers.
Admission Coordinator
Centre For Neuro Skills
04.2018 - 12.2019
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on licensure.
- Completed NRS - U.
- Completed Behavior Tools and Pro-act.
- Worked and maintain professional relationships with major hospitals and work comp insurance companies.
- I worked to problem solve and find a way on cases.
- Developed a skill to think outside the box.
- Spent time with mentors such as Stacy Persel, Kathy Bermejo, Amanda Fox and Brain Bishop to learn and develop my skills as an Admission Coordinator.
- Worked on slow to develop cases to learn more about the medical complexity.
Senior Reimbursement Specialist
Centre for Neuro Skills
06.2015 - 04.2018
- Aging
- Reconsiderations
- Appeals
- Data entry
- Training
- Billing meetings.
- Billing subpoena records.
- Understanding of medical necessity.
- Familiarized my self with CNS payor contracts.
- Navision
- RIMS.
- Healthland / Centriq.
- Participated in billing meetings.
- Maintain professional relationships with Case Management and DOR's.
- Preformed audits.
- .Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Supported company objectives by maintaining compliance with all active contracts.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Managed VIP cases afterhours.
- Maintained up to date notes and documentation on outstanding accounts.
- Maintained professional relationships with internal and external customers.
- Participated in leadership classes with Theresa Smith.
- Helped billing with transition to Healthland from Navision.
Reimbursement Specialist
Centre for Neuro Skills
05.2013 - 05.2015
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all active contracts.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Date Entry
- Reconsiderations
- Appeals
- Aging
- Billing meetings.
Teamember
San Luis Sports Therapy
06.2007 - 09.2012
- Data Entry
- Billing
- Payment Posting
- Aging
- Collections
- Statement
- Reconsiderations
- Appeals
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Met closing deadline for billing monthly.
Education
No Degree - Criminal Justice
Porterville College
Porterville, CAHigh School Diploma -
Monache High School
Porterville, CASkills
- Accounts reconciliation
- Negotiation
- Process Improvement
- Policy and procedure modification
- Credit and collections
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Conflict Resolution
- Professionalism
- Staff Motivation
- Time management abilities
- Adaptability
- Workflow Coordination
- Train employees
- Enforce policies
- Communication Skills
Timeline
Senior Admission Coordinator
Centre for Neuro Skills
01.2020 - Current
Admission Coordinator
Centre For Neuro Skills
04.2018 - 12.2019
Senior Reimbursement Specialist
Centre for Neuro Skills
06.2015 - 04.2018
Reimbursement Specialist
Centre for Neuro Skills
05.2013 - 05.2015
Teamember
San Luis Sports Therapy
06.2007 - 09.2012
No Degree - Criminal Justice
Porterville College
High School Diploma -
Monache High School
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