Ashley Barkley
Proctor Loan Protector
Cleveland,OH
13
years of professional experience
Experienced client care and loan processing professional with strong document review, stakeholder communication, and issue resolution skills. Known for accurate follow-up, cross-functional coordination, and handling complex account questions with professionalism.
Work History
Client Care Specialist I
7 Years 10 Months- Resolved borrower inquiries regarding loan protection coverage, billing, and account status with accurate, timely responses.
- Trained newer representatives on call handling, documentation standards, and client support procedures.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Reviewed loan servicing records to verify policy information, escrow updates, and exception details.
- Coordinated with internal teams to research complex account issues and deliver consistent client support.
- Coordinated with lenders, servicers, and insurers to correct coverage gaps and update account records.
- Improved workflow consistency by refining response processes for billing, escrow, and insurance-related questions.
Loan Processor
4 Years 9 Months- Processed residential loan files to obtain clear to close, ensuring accurate documentation and timely progression.
- Processed residential loan files from application through closing, ensuring accurate documentation and timely progression.
- Coordinated with underwriters, escrow officers, and loan officers to resolve conditions and keep files moving.
- Verified disclosures, title documents, and closing packages for completeness and regulatory accuracy.
- Tracked loan status in mortgage processing systems and updated stakeholders on outstanding requirements.
- Resolved missing documentation and data discrepancies to maintain smooth, compliant loan workflows.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Education
No Degree - Social Work
Skills
Document review
Professional Written & Verbal Communication
Cross-Functional & Interdepartmental Collaboration
Client & Stakeholder Relationship Management
Conflict Resolution & Issue Escalation
Professional Correspondence & Follow-Up
Timeline
Client Care Specialist I
Proctor Loan Protector
01.2019 - CurrentRead More
Loan Processor
Consumer Real Estate Finance Company
04.2014 - 01.2019Read More
Cuyahoga Community College
No Degree from Social Work
Read More