Ashley Barton
Louisville,KY
Summary
Dedicated professional with a strong focus on customer service and health safety compliance. Proven ability to manage high-volume environments while maintaining attention to detail.
Overview
15
15
years of professional experience
Work History
Banquet Server
LGC Staffing
Louisville, Kentucky
10.2021 - 01.2022
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages promptly to guests during events.
- Assisted with the breakdown and cleanup of event spaces post-service.
- Followed health and safety guidelines while handling food items.
- Maintained cleanliness of dining areas throughout events.
Server
Khalil's
Louisville, Kentucky
10.2015 - 05.2016
- Delivered exceptional customer service during high-volume dining shifts.
- Resolved customer inquiries and complaints professionally land efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders split bills and handle money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Shift Manager
Sonic drive-in
Louisville, Kentucky
10.2011 - 07.2012
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on customer service and operational procedures.
- Collaborated with staff to maintain a clean and organized work environment.
- Managed inventory levels and facilitated timely product restocking.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
Call Center Representative
ICT Group
Louisville, Kentucky
06.2007 - 09.2008
- Managed inbound customer inquiries and resolved issues effectively.
- Documented customer interactions in the CRM system accurately.
- Provided product information to assist customers with their needs.
- Utilized call scripts to ensure consistent communication standards.
- Maintained a positive attitude while handling challenging calls daily.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Recognized by management for providing exceptional customer service and maintaining a higher number of sales than all weekly/monthly goals set.
Education
Some College (No Degree) - English Literature
Jefferson Community And Technical College
Louisville, KYSkills
- Food service
- Health safety compliance
- POS operations
- Time management
- Attention to detail
- Strong teamwork
- Multitasking and organization
- Customer service
- upselling
- Cash handling
- Data entry accuracy
- Typing 32 wpm
Timeline
Banquet Server
LGC Staffing
10.2021 - 01.2022
Server
Khalil's
10.2015 - 05.2016
Shift Manager
Sonic drive-in
10.2011 - 07.2012
Call Center Representative
ICT Group
06.2007 - 09.2008
Some College (No Degree) - English Literature
Jefferson Community And Technical College