Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Bell

Dallas

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

10
10
years of professional experience

Work History

Seller Operations

Vivid Seats
07.2024 - Current
  • Managed high volumes of broker orders accurately, minimizing errors and ensuring timely execution.
  • Performed regular audits of account records to ensure accuracy while identifying any discrepancies or irregularities that required attention.
  • Provided ongoing training to junior staff members, fostering an environment of continuous learning and professional growth.

Repack Stocker

Dollar General Distribution Center
09.2023 - 07.2024
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Reduced instances of damaged products by implementing careful handling techniques during repacking processes.
  • Assisted in inventory management by conducting regular audits and updating stock records.

Customer Support Specialist

CarMax
11.2022 - 08.2023
  • Access account files, handled customer care issues, entered and processed applicant’s data as well as check information provided by customers on the phone.
  • Research and maintain logs of applicant files as well as administered follow-up system to ensure timely and appropriate resolution.
  • Championed customer-centric culture within the dealership by consistently demonstrating empathy towards clients'' unique requirements.

Dispatcher

Turbo Tech.
05.2017 - 11.2022
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Customer Service Specialist

24-7 InTouch Inc.
11.2015 - 04.2017
  • Troubleshooted internet and devices used for our services.
  • Managed customer accounts and updated their transaction status.
  • Maintained records of customer interactions, accounts and documentation.

Education

High School Diploma -

Irving High School
Irving
05-2009

Skills

  • Customer Service Enhancement
  • Microsoft Office
  • Conflict Resolution
  • Attention to detail
  • Clear communication
  • Flexible and adaptable

Timeline

Seller Operations

Vivid Seats
07.2024 - Current

Repack Stocker

Dollar General Distribution Center
09.2023 - 07.2024

Customer Support Specialist

CarMax
11.2022 - 08.2023

Dispatcher

Turbo Tech.
05.2017 - 11.2022

Customer Service Specialist

24-7 InTouch Inc.
11.2015 - 04.2017

High School Diploma -

Irving High School

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