Shellyann Banton Lee
Atlanta,GA
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in inventory management and staff training. Enhanced customer satisfaction through effective conflict resolution and streamlined processes, achieving significant improvements in operational efficiency. Strong leadership skills complemented by a keen analytical mindset, driving team success and operational compliance.
Overview
18
18
years of professional experience
Work History
Operations Manager
CVS Pharmacy
2024.09 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Coordinated staff schedules to optimize coverage and improve customer service efficiency.
- Implemented training programs for new employees, ensuring adherence to operational standards.
- Analyzed workflow systems to identify bottlenecks and propose effective solutions.
- Managed vendor relationships, negotiating terms to ensure cost-effective supply chain operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Shift Supervisor
CVS Pharmacy
2022.02 - 2024.09
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained new team members on operational procedures and customer service expectations.
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
Accounting Department Manager
Walmart
2008.01 - 2012.01
- Oversaw daily accounting operations, ensuring compliance with regulations and accuracy in financial reporting.
- Developed and implemented internal controls to enhance efficiency and mitigate risks within accounting processes.
- Led monthly close processes, coordinating with cross-functional teams to ensure timely financial statement preparation.
- Mentored junior staff, providing guidance on best practices in accounting principles and software usage.
- Analyzed financial data to identify trends, preparing reports for senior management decision-making.
- Improved cash flow management with proactive accounts receivable monitoring and collections efforts.
Education
Accounting - Accounting And Finance
Northern Carribbean University
JamaicaBachelor of Accounting -
Decry University
Roswell, GA07.2028
Associate in Business - Associate Degree in Business
Bethlehem Teachers College
Jamaica06.2002
Skills
- Inventory management
- Staff scheduling
- Employee training
- Workflow analysis
- Operational compliance
- Customer service enhancement
- Conflict resolution
- Cash flow management
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
CVS Pharmacy
2024.09 - Current
Shift Supervisor
CVS Pharmacy
2022.02 - 2024.09
Accounting Department Manager
Walmart
2008.01 - 2012.01
Accounting - Accounting And Finance
Northern Carribbean University
Bachelor of Accounting -
Decry University
Associate in Business - Associate Degree in Business
Bethlehem Teachers College