Ashley Beltran
Orlando,FL
Summary
Driven professional with expertise in Passenger Service processes, including Check-in and Boarding operations. Utilizes effective communication and Problem-Solving skills to enhance customer experience and ensure compliance with Airline Regulations. Accomplished in Member Engagement and Satisfaction, known for adaptability and commitment to achieving results. Skilled in Logistics and Inventory Management, optimizing processes and enhancing efficiency in dynamic environments.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
SWISSPORT USA INC
02.2025 - Current
Assist passengers with checking in for their flights. Helping them with any issues they may have while getting their boarding passes or dropping their baggage. Board passengers and make gate annaouncments.
Order Fulfillment Associate
BJS WHOLESALE CLUB
06.2024 - 01.2025
Picked and staged orders for members who ordered for curbside or online.
Customer Service Representative
AT&T
04.2023 - 04.2024
Work with a wide variety of systems such as Citrix. Assist customers with phone technical support, billing support, and customer service.
Member Services Representative
BJS WHOLESALE CLUB
04.2023 - 04.2023
Assist members with signing up for memberships and all other inquiries.
Assistant Teacher
KIDS R KIDS DAYCARE
11.2019 - 02.2020
Watching children and forming daily learning plans for them.
Education
No Degree - Still Studying
Valencia Community College
Orlando,FL12-2028
High School Diploma - undefined
East River High School
05.2020
Skills
- 5 years in customer service
- Experienced in using CRM software
- Able to quickly grasp new concepts
- Eager to learn
- Can type 50 words per minute
- Strong organization
- Passenger assistance
- Baggage handling
- Check-in procedures
- Public announcements
- Travel documentation
- Cash management
- Computer terminal operations
- Boarding gate procedures
- Sales expertise
- Time management
- Shipment preparation
- Product packaging
- Order picking
- Team collaboration
- Troubleshooting techniques
- Equipment troubleshooting
- Attention to detail
- Complaints management
- Customer relations
- Phone etiquette
LANGUAGES
English
Spanish
AWARDS
Graduated highschool in 2020, Won the best attitude award in cheer, Completed 10k breast cancer awareness walk, Won employee of the month twice in one year while at BJS Wholesale Club
Timeline
Passenger Service Agent
SWISSPORT USA INC
02.2025 - Current
Order Fulfillment Associate
BJS WHOLESALE CLUB
06.2024 - 01.2025
Customer Service Representative
AT&T
04.2023 - 04.2024
Member Services Representative
BJS WHOLESALE CLUB
04.2023 - 04.2023
Assistant Teacher
KIDS R KIDS DAYCARE
11.2019 - 02.2020
High School Diploma - undefined
East River High School
No Degree - Still Studying
Valencia Community College