Ashley Bennett
Pinson,AL
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Specialist CX Contact CTR
Protective
Birmingham, AL
11.2022 - Current
- Ensure prompt response to customer telephone calls, minimizing on-hold wait times and enhancing customer satisfaction.
- Managed over 50 customer calls per day.
- Analyze customer service trends to identify areas for improvement and provide actionable feedback to management.
- Collaborate with team members to enhance the overall customer service experience and consistently exceed team goals.
- Maintain up-to-date knowledge of products and services, effectively addressing customer inquiries and resolving concerns.
- Meet the needs the customer and make sure the company serves their best interests.
Specimen Processor
Grandview Hospital
Birmingham, AL
08.2021 - 09.2022
- Prepared and analyzed biological samples, ensuring quality control standards were met and maintained.
- Resolved equipment and process issues, enhancing workflow efficiency and minimizing downtime.
- Documented and communicated data findings through detailed reports and presentations for internal stakeholders.
- Processed over 100 specimens daily efficiently, ensuring accurate labeling and tracking throughout the laboratory workflow.
- Implemented process improvements that enhanced turnaround time for specimen results, increasing departmental efficiency.
Pharmacy Technician
York Pharmacy
Birmingham, AL
09.2014 - 09.2022
- Processed prescriptions accurately and efficiently, ensuring compliance with safety standards.
- Managed inventory levels to support optimal medication availability and minimize waste.
- Implemented workflow improvements that enhanced prescription processing speed and accuracy.
- Oversaw daily operations, ensuring adherence to regulatory requirements and quality control measures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Medicine Technician
Danberry at Inverness
Birmingham, AL
09.2010 - 07.2014
- Assisted healthcare professionals in preparing for medical procedures and examinations.
- Enhanced pharmacy efficiency by maintaining an organized inventory of medications and supplies.
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
- Streamlined the medication distribution process, ensuring accurate documentation and timely delivery to patients.
- Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
Third key holder
Man of Fashion
Birmingham, AL
09.2007 - 05.2010
- Responded to customer inquiries and requests, ensuring satisfaction through effective communication and timely resolution of concerns.
- Analyzed customer service trends to identify areas for improvement, providing actionable feedback to management to enhance service delivery.
- Responsible for opening and closing the store.
- Collaborated with team members to exceed customer service goals, fostering empathetic client relationships and increasing retention rates.
Education
Associate of Science - Nursing, Nursing
Bevill State Community College
Sumiton, AL12-2027
High School Diploma - General Education
The Bridge Academy
Selma, AL06.2007
Skills
- Active Listening
- Blood and Urine Analysis
- Issue and Complaint Resolution
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Insurance verification
- Prescription filling
Certification
Registered Pharmacy Technician
Alabama Board of Pharmacy
License Status: Active
Pharmacy Technician Certificate Stepful
Completed: November 21, 2025
Timeline
Senior Specialist CX Contact CTR
Protective
11.2022 - Current
Specimen Processor
Grandview Hospital
08.2021 - 09.2022
Pharmacy Technician
York Pharmacy
09.2014 - 09.2022
Medicine Technician
Danberry at Inverness
09.2010 - 07.2014
Third key holder
Man of Fashion
09.2007 - 05.2010
High School Diploma - General Education
The Bridge Academy
Associate of Science - Nursing, Nursing
Bevill State Community College