Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Benton

Duncan,OK

Summary

Driven professional with a proven track record at First Bank & Trust Co., excelling in customer service. Demonstrated ability to enhance loan application approvals and resolve customer inquiries with empathy, showcasing strong communication skills and a commitment to results. Expert in managing high-volume transactions and maintaining rigorous financial accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Accounting Assistant

Duncan Machine Products
02.2024 - 05.2024
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.

Financial Service Representative

First Bank & Trust Co.
01.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Mortgage Loan Originator

First Bank & Trust Co.
11.2020 - 01.2023
  • Worked with underwriters to fix application problems and resolve issues.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
  • Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.

Cashier

Orscheln Farm & Home
08.2019 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Human Development And Family Studies

Cameron University
Lawton, OK
05.2028

High School Diploma -

Central High Public Schools
Marlow, OK
05.2012

Skills

  • Customer Service
  • Bank Reconciliation
  • Microsoft Excel
  • Accounts Payable
  • Strong Communication Skills
  • Loan structuring
  • Pipeline Management
  • Underwriting guidelines
  • Residential mortgage lending regulations
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills

Timeline

Accounting Assistant

Duncan Machine Products
02.2024 - 05.2024

Financial Service Representative

First Bank & Trust Co.
01.2023 - 01.2024

Mortgage Loan Originator

First Bank & Trust Co.
11.2020 - 01.2023

Cashier

Orscheln Farm & Home
08.2019 - 11.2020

Bachelor of Science - Human Development And Family Studies

Cameron University

High School Diploma -

Central High Public Schools
Ashley Benton