Ashley Berry
Woodbury,MN
Summary
Veterinary Support Team Manager with the goal of becoming a registered nurse, specializing in pediatrics. Extensive clinical experience in veterinary emergency and specialty services, skilled in medical terminology, patient care, and documentation. Streamlined operations across multiple locations, resulting in improved team efficiency. Proven ability to manage large teams while maintaining high standards, and a calm composure. Focused on the continuous improvement of workflows and procedures to drive team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Team Manager-Animal Emergency Vet Clinic
Animal Emergency and Referral Center
11.2024 - Current
- Streamlined operational consistency through collaboration with cross-functional teams.
- Documented clinic incidents and assisted doctors with accurate patient charting through SOAPS, and other necessary templates.
- Managed scheduling, payroll, and human resources for a team of 30 technician assistants.
- Provided on-call support for technician assistants, addressing needs promptly.
- Supported initiatives for diversity, equity, and inclusion within the clinic.
- Oversaw Microsoft Outlook and Teams communications to maintain organization.
Specialty Float Technician Assistant
Animal Emergency and Referral Center
04.2023 - 11.2024
- Supported 12 specialty departments in animal restraint, lab, and procedures.
- Prepared and labeled medications and instructed client on administration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
Emergency Triage Technician/Technician Assistant
Animal Emergency and Referral Center
06.2020 - 04.2023
- Maintained client relations by communicating wait times, cost estimates, and payment options.
- Audited client and patient records through EzyVet and VetRadar.
- Triaged critical patients, monitored vitals, placed catheters, drew and analyzed blood, filled, and administered medications.
- Assisted in euthanasia, ensuring a compassionate, smooth process. De-escalated and documented customer complaints.
Manager on Duty
Caribou Coffee
05.2017 - 06.2020
- Recruited, interviewed, trained, and monitored employee performance.
- Documented and maintained positive customer relations by addressing problems head-on.
- Monitored inventory. Ensured that ServSafe food safety protocols were followed.
Education
Bachelor of Science - Animal Science
University of Wisconsin
River Falls 05-2022
Skills
- Medical terminology
- Patient charting
- Ability to type 50 words per minute at a minimum
- Software proficiency
Certification
- Recover CPR Certified in Basic Life Support
Personal Information
Timeline
Support Team Manager-Animal Emergency Vet Clinic
Animal Emergency and Referral Center
11.2024 - Current
Specialty Float Technician Assistant
Animal Emergency and Referral Center
04.2023 - 11.2024
Emergency Triage Technician/Technician Assistant
Animal Emergency and Referral Center
06.2020 - 04.2023
Manager on Duty
Caribou Coffee
05.2017 - 06.2020
Bachelor of Science - Animal Science
University of Wisconsin
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