Ashley Biddix
Morganton,NC
Summary
To obtain a position using the skills I have in the medical field, and using the knowledge to be able to be an asset in a growing company. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Invision Diagnostics
Morganton, NC
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff. Managed approximately 50 or more incoming calls per day.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Completed Medical Records requests received via Fax 50 or more per day, Phone call request per patients or facilities.
- Assigned studies to the radiologist once received into pacs system, and matched with prior exams for comparison.
- Input patient schedules and emailed to staff for the next date of service.
Administrative Assistant
Burke Primary Care
Morganton, NC
08.2019 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Responsible for checking patients in, confirming insurance information and scanning cards into patient chart.
- Perform drug testing for clients DOT, DSS, ect. also responsible for teaching drug testing class to certify co workers and staff as needed.
- Perform lab draws as needed, perform TB tests as needed.
- Schedule patients for future visits once ready to check out.
- Scan in DOT physical forms to patient charts as needed.
- Room patients as needed, sit in on surgical procedures and assist as needed.
Phlebotomy Specialist
LabCorp
Hickory, NC
09.2014 - 08.2019
- Participated in quality improvement initiatives, enhancing laboratory efficiency and safety measures.
- Implemented inventory management system that reduced waste while maintaining adequate supplies at all times.
- Identified areas of opportunity for process improvements, leading to more streamlined operations within the lab setting.
- Streamlined the phlebotomy process for improved turnaround times and increased productivity.
- Demonstrated excellent manual dexterity during blood draws, ensuring minimal discomfort for patients throughout the procedure.
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
- Input testing orders for each patient.
- Entered ICD 10 codes as needed for test orders.
- Entered end of day order to send labs out for testing to corporate office.
- Locked up collected blood in cooler for end of day collection to send out to corporate office for final testing.
Phlebotomist
Hickory Family Practice
Hickory, NC
01.2008 - 05.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed labs draws for morning fasting patients.
- Cross trained in xray to perform minor xrays on Saturday rotation (Chest xrays, hand/feet xrays)
- Cross trained and signed off on to perform urinalysis ( microscopic).
- Performed EKG'S as needed.
- Filed patient charts at the end of day as needed, once dictated from the Dr.
- Performed lab test such as strep test, Flu test, RSV test.
- Performed CBC test as needed, assisting MLT in lab as needed.
Education
High School Diploma -
South Caldwell High School
Hudson, NC06.2006
Certified Phlebotomist Technician
Catawba Valley Community College
Hickory, NC12.2007
Skills
- I have 17 years of experience in the healthcare field I have experience with different EMR systems, computer experience with exel, Microsoft teams, and drawing labs, scheduling patients, answering phones
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Outlook
- File Organization
- Filing
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
Accomplishments
- High School Diploma
- Phlebotomy
Community Service
My Husband and I are very involved in our church and church community, we have 3 boys and are very family oriented.
Certification
Certified Specimen Collector Instructor
Timeline
Administrative Assistant
Invision Diagnostics
05.2021 - Current
Administrative Assistant
Burke Primary Care
08.2019 - 05.2021
Phlebotomy Specialist
LabCorp
09.2014 - 08.2019
Phlebotomist
Hickory Family Practice
01.2008 - 05.2013
High School Diploma -
South Caldwell High School
Certified Phlebotomist Technician
Catawba Valley Community College