Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

JANIAH CALHOUN

Atlanta,GA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Family Business
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Master Of Healthcare Administration - Health And Wellness

MT ZION HIGH SCHOOL
Jonesboro, GA
05.2027

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Calm under pressure

Languages

Finnish
Elementary

Timeline

Customer Service Representative

Family Business
01.2024 - Current

Master Of Healthcare Administration - Health And Wellness

MT ZION HIGH SCHOOL

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