Ashley Borda
Summary
Entry-level bachelor student graduating in 2023 with a psychology degree, specializing in children and family evaluation. Possessing exceptional skills in client assessment and a strong aptitude for identifying and promoting appropriate community services, I am actively seeking a position with a progressive company. My goal is to leverage my educational background to pursue a fulfilling career as a compassionate and dedicated medical or caseworker.
Overview
16
16
years of professional experience
Work History
Client coordinator
JN FINGROUP CORP
01.2021 - Current
- Helped clients develop their capacity and access to resources including health insurance, food, housing, and quality care
- Superior organizational and prioritization skills
- Updated clients daily with their ongoing applications.
Receptionist
DBK Concepts Inc
01.2017 - 01.2019
- Greeted guests as they arrived to the company
- Answered phone call and emails from clients
- Maintained google calendars for upper management employees
- Performed data entries for products imported and exported out of the company
- Created excel spreadsheets of on-going sales.
Maitre D' Christys & Redfish Grill
01.2016 - 01.2017
- Answered phone calls, booked reservations, and resolved customer service issues
- Assisted waiters and managers with special requests and guest inquiries
- Alerted management of potential or reported customer issues
- Greeted guests upon their arrival and departure while coordinating them a suitable table based on their preferences
- Continually monitored the floor through Open Table based on appropriate wait times and guest accommodations.
Hostess, Reservation Coordinator
Marion
01.2015 - 01.2015
- Received and welcomed guests with significant attention and positive energy
- Developed rapport with clients and generated repeat business through friendly attitude and extensive cuisine knowledge
- Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings
- Monitored dining room and guest flow to maximize table usage and minimize customer wait times
Receptionist, Utility Coordinator
The Solution Group
01.2014 - 01.2015
- Proficient front-desk reception duties
- Answered all incoming calls and handled caller's inquiries
- Connected and neatly kept database over each tenant's utilities as FPL and Miami-Dade Water Department
- Assisted in collecting and processing monthly rent payments
- Coordinated the repair and maintenance tenants required.
Sales Promoter
Macy's Bloomingdales and Nordstrom's
01.2012 - 01.2014
- Responsible for sales during the launch of new fragrances and special events as the lead representative of various luxury lines such as; Bvlgari, Dolce & Gabanna, and Gucci
- Provided outstanding customer service, expertise and knowledge about the benefits of the products available
- Accountable for sales, image, and marketing in three of the largest department stores in South Florida.
Receptionist/Customer Service Representative
Latin Trade Magazine
01.2008 - 01.2012
- Provided administrative support to over 50 staff members across a fast-paced published magazine
- Assisted customers with common services and answered any general inquiries with respect
- Performed general secretarial duties with accuracy, attention to detail and provided outstanding customer service
- Researched and developed sales leads for prospective clients
- Maintained and updated sales data base.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FLBachelor's Degree - Psychology
Florida International University
Miami, FL12.2023
Skills
- Client Databases
- Effective Customer Communication
- Balance Sheets
- Clerical Support
- Microsoft Excel
- Microsoft Word
- Notary Public
- Case File Documentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client coordinator
JN FINGROUP CORP
01.2021 - Current
Receptionist
DBK Concepts Inc
01.2017 - 01.2019
Maitre D' Christys & Redfish Grill
01.2016 - 01.2017
Hostess, Reservation Coordinator
Marion
01.2015 - 01.2015
Receptionist, Utility Coordinator
The Solution Group
01.2014 - 01.2015
Sales Promoter
Macy's Bloomingdales and Nordstrom's
01.2012 - 01.2014
Receptionist/Customer Service Representative
Latin Trade Magazine
01.2008 - 01.2012
Associate of Arts - Psychology
Miami Dade College
Bachelor's Degree - Psychology
Florida International University