Ashley Bowcut
WILSONVILLE
Summary
Dynamic mortgage servicing professional with 20+ years experience in multiple aspects of the industry and a proven track record in vendor relationship building and process improvement. Expert in contract review and root cause analysis, successfully enhancing compliance and operational efficiency. Recognized for exceptional communication skills and delivering impactful presentations to executives, driving strategic initiatives forward.
Overview
17
17
years of professional experience
Work History
Senior Escrow Analyst
Mr. Cooper
02.2025 - Current
- Analyze and update all vendor control reporting to ensure compliance with internal and regulatory requirements
- Audit and perform gap analysis on current internal and vendor processes to improve efficiency and performance
- Review and pay vendor invoices
- Work with the insurance vendor and internal partners to resolve loan level and process level questions and complaints related to insurance, loss drafts and escrow
- Implement and manage application updates to account for loan volume increases
- Interrogate internal procedures and make updates for publishing
Senior Vendor Oversight-Insurance
Flagstar Bank
04.2021 - 02.2025
- Centralized voice of the insurance department to liaise with the Insurance Vendor in all aspects of process and controls oversight
- Reviewed and updated Insurance Vendor contracts as necessary
- Managed all vendor action plans and internal audit findings via coordination with internal partners and insurance vendor
- Prepared monthly and quarterly vendor scorecards for third party risk management
- Communicated all issues with the Insurance Vendor including SLA failures, outstanding ongoing issues and performance improvement requirements
- Created and maintained monthly oversight packet for review by executives including all vendor and department activity to demonstrate and illustrate vendor performance
- Managed all access and system updates for vendor employees in the internal company system
- Managed vendor activities and updates as needed for company wide initiatives and mergers including letters, websites, and customer facing contacts
Loan Administration Analyst
Mr. Cooper
09.2019 - 03.2020
- Analyzed borrower accounts for credit bureau reporting issues
- Created internal processes to improve process steps and internal quality and accuracy
- Top producer in monthly complaint resolution
- Trained new employees on credit bureau reporting processes and controls
Compliance Project Liaison
Seterus
04.2008 - 09.2019
- Liaised with compliance/ legal and loan administration department to implement all new compliance requirements applicable to areas within
- Prepared weekly presentations to executives on status of compliance projects and business project initiatives to demonstrate progress and completion of requirements
- Executed monthly control point testing for loan administration departments
- Created and maintained procedures, job aids, and letters for loan administration
Education
No Degree - Psychology
Portland State University
Portland, ORHigh School Diploma -
Tigard High School
Tigard, OR09-1999
Skills
Excellent verbal communication and interpersonal skills
Vendor Relationship Building and collaboration
Organizational skills
Process and control gap analytics
Attention to detail and deadline oriented
Contract Review
Root cause analysis and problem solving
Presentations in PDF and Powerpoint
Self Motivated
Timeline
Senior Escrow Analyst
Mr. Cooper
02.2025 - Current
Senior Vendor Oversight-Insurance
Flagstar Bank
04.2021 - 02.2025
Loan Administration Analyst
Mr. Cooper
09.2019 - 03.2020
Compliance Project Liaison
Seterus
04.2008 - 09.2019
No Degree - Psychology
Portland State University
High School Diploma -
Tigard High School
Similar Profiles
Jamie BarillasJamie Barillas
Assistant Vice President, Sales at Mr. CooperAssistant Vice President, Sales at Mr. Cooper
Lewis YoungLewis Young
Licensed Mortgage Professional at Mr. CooperLicensed Mortgage Professional at Mr. Cooper
Aisha GoldenAisha Golden
Processing Manager at Mr. CooperProcessing Manager at Mr. Cooper