Ashley Bowers
Summary
Wonderful candidate with over ten years of extensive dental, sales and management experience. Efficient and dedicated to driving optimal customer satisfaction. Recognized for helping with training programs. Accomplished with experience managing and motivating team professionals to achieve and surpass company targets. Equips, employees to meet goals by building collaborative and skill-based culture. Proficient delivering encouragement, and feedback to help employees be successful. Energetic professional with great poise.
Overview
19
19
years of professional experience
Work History
Manager
Smile Brands
Apple Valley,MN
06.2023 - Current
- Developed and implemented productivity initiatives.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations, including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Communicated plans and actions to meet clinic goals.
- Hired, trained, and mentored staff to maximize effectiveness.
- Account audits.
- EDBITA/KPI's
- Clinical operations.
- Approved regular payroll submissions for employees using UKG software.
- Maintained accurate records of all tasks completed by the team.
- Reviewed and approved vendor invoices.
- Performed accounting or financial analysis.
Operations Manager
Renew
Edina, MN
08.2021 - 05.2023
- Oversee daily operations.
- Specialize with dentures, and dental implant systems.
- Analyzes and reported on key performance metrics to senior management.
- Developed strong relationships with patients, and staff.
- Reported, and documented medical clearances.
- Team building and communication.
- Set up daily huddles, and weekly meetings, with staff.
- Kept clinic up with state regulations and standards.
- Made sure all patients have a great experience, and standard of care.
- Monitor and deliver patient treatments.
- Maintain staff schedule, and monitor approve/time and attendance.
- Monitor medical clearance, and all documents properly. (HIPPA, OSHA).
Manager
Smile Direct Club
Minnetonka, MN
07.2017 - 08.2021
- Developed a strong company culture focused on employee engagement, and continuous learning opportunities.
- Mentored junior managers, cultivating leadership skills and promoting a culture of continuous improvement.
- Accomplish key performance for KPI's.
- Entered time and attendance logs in preparation for payroll.
- Audited team performance and compliance with the end of day results and
company standards. - Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Traveled and train new hires around the U.S.
- Clear aligner sales.
- Developed goals by developing and executing strategic plans and performance metrics.
- Helped with company training material for new hires.
- Build high performing teams.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Dental Coordinator
Ovation Orthodontics
Chaska, MN
09.2016 - 07.2017
- Coordinated patient schedules to optimize clinic workflow, and enhance appointment efficiency.
- Answered telephones and directed calls to appropriate clinical staff member.
- Presented orthodontic treatment plans.
- Went over financials for each patient to start treatment.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Maintained accurate, current and compliant financial records by monitoring
and addressing variances. - Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- administrative tasks
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled and coded patient information or data in appropriate computer system.
Scheduling Coordinator
44th Street Dental
Edina, MN
08.2015 - 09.2016
- Provided reminder calls to clients prior to scheduled visits.
- Checked prices and calculated totals for accurate invoice processing.
- Developed and implemented scheduling policies.
- Led team of two scheduling coordinators.
- Processed and approved all scheduling changes to executive calendars by using Eaglesoft software.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Computed balances, totals or commissions to support accounting team.
- Scheduling.
Front Desk Receptionist/Phone Operator
Raddison Blu Mall Of America
Bloomington, MN
01.2013 - 08.2015
- Stayed current on local attractions and special events to help guests with entertainment options.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Entered customer data using Opera software and updated information.
- Signed customers up for company reward program.
Guest Service Specialist
Mall of America
Bloomington, MN
02.2007 - 01.2013
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Used company paging system to immediately contact specific personnel.
- Achieved perfect attendance record.
- Maintained customer satisfaction while handling rental equipment product returns quickly and professionally.
- Prepared cash deposits with zero discrepancies.
- Educated customers on promotions to enhance sales.
- Retail sales for amusement park.
Education
Associate of Applied Science - Dental Assisting
Hennepin Technical College
Minneapolis, MN05.2013
High School Diploma -
Burnsville High School
Burnsville, MN06.2007
Skills
- Management
- KPI's
- Account auditing
- ADA Coding
- HIPPA/OSHA Compliant
- Infection control training
- Sterilization
- Scheduling
- Certified Dental Assistant
- Insurance verification
- Retail Sales
- Hospitality
- UKG Systems
- Microsoft/Excel
- Trained new hires startups around the US
Accomplishments
- Promoted to a Manager position within one year for outstanding performance and leadership contributions.
- Built and led a team of 10, achieving the highest quarterly performance in the department.
- Proven track record of managing cross-functional teams to achieve project milestones.
Additional Information
- CPR/AED Certified
- protecting patient privacy- Highly proficient
- Available to work for any employer in the U.S.
Timeline
Manager
Smile Brands
06.2023 - Current
Operations Manager
Renew
08.2021 - 05.2023
Manager
Smile Direct Club
07.2017 - 08.2021
Dental Coordinator
Ovation Orthodontics
09.2016 - 07.2017
Scheduling Coordinator
44th Street Dental
08.2015 - 09.2016
Front Desk Receptionist/Phone Operator
Raddison Blu Mall Of America
01.2013 - 08.2015
Guest Service Specialist
Mall of America
02.2007 - 01.2013
Associate of Applied Science - Dental Assisting
Hennepin Technical College
High School Diploma -
Burnsville High School