Ashley Boyd
Attalla,AL
Summary
Adept Medical Assistant with a proven track record at Axion, enhancing schedule adherence and customer satisfaction. Skilled in HIPAA compliance and customer service, I excel in fast-paced environments, leveraging medical terminology knowledge and EMR/EHR expertise. Demonstrated ability to improve operational efficiency and patient care through effective communication and clinical documentation.
Overview
5
5
years of professional experience
Work History
Scheduling Specialist
Axion
07.2024 - Current
- Called customers to coordinate schedules and set appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Medical Assistant/Lab Technician
Compass Labs
12.2022 - 06.2023
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Obtained client medical history, medication information, symptoms, and allergies.
Liaison
Attalla Healthcare
03.2021 - 04.2023
- Complied with infection control protocols while performing various tasks such as wound dressing changes or transferring patients between surfaces.
- Contributed to efficient department operations by organizing schedules for treatments according to therapist availability and patient needs.
- Served as liaison between therapy staff and nursing team members, enabling seamless coordination of patient services across disciplines.
- Gathered, organized and input information into digital database.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Southern Labs
Phlebotomists/Medical Assistant
05.2019 - 05.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certified Medical Assistant -
Phlebotomy Ink
Birmingham, AL03.2018
High School Diploma -
Gadsden City High School
Gadsden, AL05.2007
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Clinical Documentation
- Data Entry
- Strong Work Ethic
- Effective Multitasking
- Empathy and Compassion
Timeline
Scheduling Specialist
Axion
07.2024 - Current
Medical Assistant/Lab Technician
Compass Labs
12.2022 - 06.2023
Liaison
Attalla Healthcare
03.2021 - 04.2023
Southern Labs
Phlebotomists/Medical Assistant
05.2019 - 05.2020
Certified Medical Assistant -
Phlebotomy Ink
High School Diploma -
Gadsden City High School