Ashley Brokeshoulder
Cabot ,AR
Summary
Dynamic professional with proven expertise in team leadership and customer service at Smokers Dream & More. Successfully enhanced store performance through effective staff training and strategic inventory management. Recognized for implementing process improvements that boosted productivity and fostered a collaborative work environment, driving sales growth and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Smokers Dream& More
Cabot, AR
06.2023 - Current
- Assisted in managing daily operations and ensuring optimal store performance.
- Coordinated staff schedules to maximize coverage during peak hours.
- Supported inventory management processes, including stock replenishment and organization.
- Trained new employees on company policies and customer service standards.
- Resolved customer inquiries effectively, enhancing overall satisfaction levels.
Team Leader
Big Red Convenient
Cabot, AR
01.2017 - 06.2023
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and company standards, promoting a collaborative work environment.
- Implemented process improvements that enhanced productivity and reduced downtime in service delivery.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Cabot High School
Cabot, AR2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Goal setting
- Workload management
- Sales growth
- Adaptability and flexibility
Timeline
Assistant Manager
Smokers Dream& More
06.2023 - Current
Team Leader
Big Red Convenient
01.2017 - 06.2023
High School Diploma -
Cabot High School