Ashley Brooks
Newark,NJ
Summary
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
16
16
years of professional experience
Work History
Dispatcher
Klutch Trucking and Freight
Newark
01.2023 - Current
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Monitored drivers performance and provided feedback on areas for improvement.
- Maintained communication with drivers regarding routes, load information and delivery updates.
Customer Service Representative
Modivcare
Edison, New Jersey
01.2024 - 10.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Armored Truck Driver
Loomis Armored
Moonachie, New Jersey
10.2021 - 01.2023
Call Center Representative
Gladiator service
Hillsdale, New Jersey
06.2021 - 01.2022
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Mail Handler
USPS
Kearny, New Jersey
07.2018 - 11.2021
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Reported any discrepancies or damaged packages to supervisor immediately.
Call Center Representative
Progressive
Edison, New Jersey
09.2016 - 06.2019
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Photo Lab Supervisor
CVS Pharmacy
Jersey City, New Jersey
06.2009 - 01.2017
- Utilized software programs such as Photoshop, Lightroom, and Capture One Pro.
- Determined budgets, production goals and rates based on company policies and requirements.
Education
High School Diploma -
Henry Snyder High School
Jersey City, New Jersey06-2008
Skills
- Driver communication
- Problem-solving
- Equipment management
- Data entry
Timeline
Customer Service Representative
Modivcare
01.2024 - 10.2024
Dispatcher
Klutch Trucking and Freight
01.2023 - Current
Armored Truck Driver
Loomis Armored
10.2021 - 01.2023
Call Center Representative
Gladiator service
06.2021 - 01.2022
Mail Handler
USPS
07.2018 - 11.2021
Call Center Representative
Progressive
09.2016 - 06.2019
Photo Lab Supervisor
CVS Pharmacy
06.2009 - 01.2017
High School Diploma -
Henry Snyder High School