Ashley Brooks
Memphis,TN
Summary
Dynamic customer service professional with a proven track record at CVS Pharmacy, adept at problem resolution and enhancing service quality. Skilled in team collaboration and complaint handling, I effectively engage customers across multiple channels, ensuring satisfaction and loyalty. Committed to delivering product solutions that drive operational success.
Overview
2022
2022
years of professional experience
Work History
Customer Service Associate
CVS Pharmacy
- Addressed customer concerns by managing complaints and processing returns effectively.
- Collaborated with sales team to develop improved strategies for resolving customer issues.
- Reviewed customer accounts to identify patterns and enhance service quality.
- Engaged with customers through various channels, including email, chat, phone, and social media.
Warehouse Associate
Walgreens Warehouse
3299 Tchulatech Dr
04.2019 - 08.2021
- Encased, secured, and prepared merchandise in accordance with established procedures and standards.
- Labeled and organized merchandise based on size, shape, and type.
- Prepared all orders for timely shipment.
Material Handler
Federal Express
2903 Sprankel Ave
03.2017 - 04.2019
- Streamlines production and distribution processes by extracting orders from inventory, transporting materials to specified locations, and organizing products for final distribution.
- Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.
- Receives credit-return material and supplies from production by verifying materials and supply codes, lot numbers, and quantities.
Education
High School Diploma -
Booker T Washigton
715 S Lauderdale St05.2002
Skills
- Customer service and support
- Problem resolution
- Team collaboration
- Complaint handling and resolution
- Product solutions
Timeline
Warehouse Associate
Walgreens Warehouse
04.2019 - 08.2021
Material Handler
Federal Express
03.2017 - 04.2019
Customer Service Associate
CVS Pharmacy
High School Diploma -
Booker T Washigton