Ashley Brown
M
East Stroudsburg,PA
Summary
Reliable employee seeking Detection & Investigation Analyst Lead position. Offering excellent communication and good judgment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
PNC Bank
East Stroudsburg, PA
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
Branch Banker
PNC Bank
Stroudsburg, PA
06.2016 - 05.2021
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Formalized risk assessment models and developed standards for trend analysis for corporate use.
- Identified customer desires and goals through needs-based sales tactics.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Opened new accounts and made changes to existing accounts.
Fraud Analyst
Bank Of America
Scranton, PA
09.2011 - 12.2014
- Provided exemplary level of customer service to clients and company personnel.
- Handled 100 calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Summarized all key information regarding investigation into detailed report for delivery to work partners.
Professional Teller
Bank Of America
Sunnyside, NY
02.2010 - 09.2011
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA 08.2001 - 06.2005
No Degree - Business Administration And Management
Pennsylvania State University
University Park, PA 05.2001 -
Skills
Report preparation
Timeline
Customer Service Representative
PNC Bank
03.2022 - Current
Branch Banker
PNC Bank
06.2016 - 05.2021
Fraud Analyst
Bank Of America
09.2011 - 12.2014
Professional Teller
Bank Of America
02.2010 - 09.2011
High School Diploma -
Pocono Mountain West High School
08.2001 - 06.2005
No Degree - Business Administration And Management
Pennsylvania State University
05.2001 -