Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Ashley Brown

M
East Stroudsburg,PA

Summary

Reliable employee seeking Detection & Investigation Analyst Lead position. Offering excellent communication and good judgment.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

PNC Bank
East Stroudsburg, PA
03.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.

Branch Banker

PNC Bank
Stroudsburg, PA
06.2016 - 05.2021
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Formalized risk assessment models and developed standards for trend analysis for corporate use.
  • Identified customer desires and goals through needs-based sales tactics.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Opened new accounts and made changes to existing accounts.

Fraud Analyst

Bank Of America
Scranton, PA
09.2011 - 12.2014
  • Provided exemplary level of customer service to clients and company personnel.
  • Handled 100 calls per day to address customer inquiries and concerns.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Summarized all key information regarding investigation into detailed report for delivery to work partners.

Professional Teller

Bank Of America
Sunnyside, NY
02.2010 - 09.2011
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

High School Diploma -

Pocono Mountain West High School
Pocono Summit, PA
08.2001 - 06.2005

No Degree - Business Administration And Management

Pennsylvania State University
University Park, PA
05.2001 -

Skills

    Report preparation

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Timeline

Customer Service Representative

PNC Bank
03.2022 - Current

Branch Banker

PNC Bank
06.2016 - 05.2021

Fraud Analyst

Bank Of America
09.2011 - 12.2014

Professional Teller

Bank Of America
02.2010 - 09.2011

High School Diploma -

Pocono Mountain West High School
08.2001 - 06.2005

No Degree - Business Administration And Management

Pennsylvania State University
05.2001 -

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