Ashley Brown
Statesboro,GA
Summary
To obtain a position that will utilize my education and experience Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
17
17
years of professional experience
Work History
Team Leader
Maersk Inc
Garden City, GA
06.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
Machine Operator
Milliken Longleaf Plant
Sylvania, GA
12.2021 - Current
- Inspecting cloth, running a machine, adding yardage up, rapping an a-frame, using a tugger to the correct spot for the next department
Sales Associate
Wal-Mart
Statesboro, GA
01.2013 - Current
- Greets customers and ensures their needs were meet, leads customers to designated aisles and shelves for their specific items, provides customers with information regarding product features and benefits, demonstrates features by employing knowledge of gadgets and technology, states abreast with new technology and items entering the electronic department, responds to customers' questions and concerns, processes payments, completes sales transactions, resolved escalated issues as needed, balances the register at the close of shift, acts as lead associate (as needed), informs customers of extended warranty policies, adheres to the policies and procedures of the store
Clerk
Advantage Resourcing
Garden City, GA
12.2022 - 06.2023
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Scanned documents into digital formats ensuring accuracy of content.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
Machine Operator
Briggs & Stratton LLC
Statesboro, GA
09.2020 - 04.2021
- Running an assembly line with lawnmower parts
Machine Operator
Viracon Glass
Statesboro, GA
06.2017 - 09.2020
- Getting glass off the assembly line and placing it on a frame
Customer Service Representative
Teleperformance
California
08.2018 - 03.2020
- Greets customers, responds to customers questions, complete sales transaction, sending calls over to tier 1, informs customers of extended warranty policies
Customer Service Representative
Alorica Calling Center
Florida
04.2018 - 09.2019
- Greeting customers by phone, provides customers with the right information, process payments, resolved issues as needed
Virtual Assistant
Southern Pro Staffing, LLC
Sylvania, GA
01.2012 - 01.2013
- Greeted customers via in person and phone, posted ads for the company, handled all marketing, verified all information for resumes and etc., tracked revenue and profits for the company, prepared summaries of the objectives for the month, gathered information via computer and phone, posted ads for the company, handled all marketing, communicated with the owner on the needs and expectations of the organization, adhered to the policies and procedures of the organization
Owner/Operator
Brown's Home Daycare
Statesboro, GA
01.2007 - 01.2012
- Greeted customers via in person or phone, escorted children to designated area in the home, resolved issues with the parents and children as needed, provided stable environment for the clients, completed educational task on a daily bases, communicated with the parents (daily), maintained a clean and safe environment
Education
GED - Business
Everett Online College
12.2008
Skills
- Microsoft Office XP
- Microsoft Applications (Access, Excel, Word)
- Sales
- Marketing
- Customer service
- Retail Sales
- Manufacturing
- Assembly
- Packaging
- Machining
- Quality Inspection
- Mechanical Knowledge
- Team Supervision
- Work Planning
- SOP Adherence
- Performance Evaluations
- Giving Constructive Feedback
- Overseeing Daily Activities
- Problem-Solving
- Issue Resolution
- Work Planning and Prioritization
- Team Check-Ins
- Attention to Detail
- Team motivation
- Goal Setting
- Safety processes and procedures
- Self Motivation
- Organizational Skills
- Experience in leadership
Timeline
Team Leader
Maersk Inc
06.2023 - Current
Clerk
Advantage Resourcing
12.2022 - 06.2023
Machine Operator
Milliken Longleaf Plant
12.2021 - Current
Machine Operator
Briggs & Stratton LLC
09.2020 - 04.2021
Customer Service Representative
Teleperformance
08.2018 - 03.2020
Customer Service Representative
Alorica Calling Center
04.2018 - 09.2019
Machine Operator
Viracon Glass
06.2017 - 09.2020
Sales Associate
Wal-Mart
01.2013 - Current
Virtual Assistant
Southern Pro Staffing, LLC
01.2012 - 01.2013
Owner/Operator
Brown's Home Daycare
01.2007 - 01.2012
GED - Business
Everett Online College