Ashley Brown
New Orleans
Summary
Licensed and detail-oriented Insurance producer with over 7 years of combined experience in insurance claims, scheduling coordination, and client relations. Demonstrated success in evaluating coverage, negotiating fair settlements, and maintaining precise documentation under strict deadlines. Skilled in claims systems, policy interpretation, and providing empathetic customer support. Brings a unique blend of technical accuracy and strong communication to every claim handled.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Telemarketer
State Farm
Harvey
01.2025 - Current
- Conducted outbound calls to potential clients to present insurance options.
- Utilized CRM software to track customer interactions and manage leads.
- Maintained accurate records of customer responses and follow-up actions.
- Educated clients on policy details and benefits tailored to their needs.
Claims Adjuster
Acadiana Claims Services
New Orleans
02.2023 - 01.2025
- Evaluate property damage claims and determine coverage in accordance with policy terms.
- Conduct claim investigations and gather necessary documentation from insureds, vendors, and witnesses.
- Negotiate and issue fair settlements while ensuring compliance with company standards and state regulations.
- Maintain detailed case notes and updates in internal claims systems.
Scheduling Coordinator
Acadiana Claims Services
New Orleans
05.2022 - 02.2023
- Scheduled and tracked assignments for field adjusters to ensure timely response to claim inquiries.
- Maintained accurate documentation and internal records for compliance and audit purposes.
- Partnered with management and adjusters to streamline workflow and reduce delays in claim handling.
Property Management Assistant
PHDONATE LLC
New Orleans
11.2021 - 05.2022
- Conducted property inspections and coordinated repair or maintenance requests.
- Handled tenant communications and assisted in resolving disputes promptly.
- Processed rental payments and maintained detailed property files and lease records.
Behavior Technician
Autism Spectrum Therapies
New Orleans
02.2020 - 11.2021
- Implemented behavior intervention plans and documented daily progress.
- Maintained strong relationships with clients and families through consistent communication and empathy.
Receptionist
Juliet Boutique Hotel
Lafayette
07.2019 - 02.2020
- Managed front desk operations and delivered exceptional guest service.
- Operated a multi-line phone system and handled administrative tasks with accuracy and professionalism.
Education
High School Diploma -
Bonnabel Magnet Academy High School
Kenner, LASome College (No Degree) - Accounting And Finance
Southern New Hampshire University
Hooksett, NHSkills
- Claims Assessment & Processing
- Negotiation & Settlement
- Policy Interpretation
- Insurance Systems (Xactimate, Symbility, CCC, etc)
- Microsoft Office Suite
- Customer Communication & Conflict Resolution
- Scheduling & Coordination
- Documentation & Reporting
- Team Collaboration & Adaptability
- Outbound calling
- Insurance knowledge
- Customer relationship management
- Effective communication
- Time management
- Attention to detail
- Relationship building
- Networking and prospecting
- Adaptability and dependability
Education And Licensing
High School Diploma, Bonnabel Magnet Academy High School, Kenner, LA, 05/16, Producer Property & Casualty (P&C), Life & Health Insurance License
Timeline
Telemarketer
State Farm
01.2025 - Current
Claims Adjuster
Acadiana Claims Services
02.2023 - 01.2025
Scheduling Coordinator
Acadiana Claims Services
05.2022 - 02.2023
Property Management Assistant
PHDONATE LLC
11.2021 - 05.2022
Behavior Technician
Autism Spectrum Therapies
02.2020 - 11.2021
Receptionist
Juliet Boutique Hotel
07.2019 - 02.2020
High School Diploma -
Bonnabel Magnet Academy High School
Some College (No Degree) - Accounting And Finance
Southern New Hampshire University