Roxanne Burt
Retail Sales
Spokane,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Telemarketer
American Directions Research Group
01.2021 - 04.2021
- Completed daily and weekly sales reporting using assigned tools.
- Made average of [Number] outbound and inbound calls per day.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Janitor
ABM Industries
11.2019 - 01.2020
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained floor cleaning and waxing equipment.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Reported damages and hazardous conditions to management for further action.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Landscape Laborer
Diane Bistros
04.2016 - 09.2018
- Edged and mowed lawns, flowerbeds and landscape features.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Maintained gardening tools by replacing blades and fluids.
- Mowed lawns using self-propelled and riding mowers.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed debris and waste from outdoor areas.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Cut trees and shrubs to shape and maintain landscape.
- Landscaped yards by planting flowers, grass, trees, and bushes.
Education
GED -
Colville Senior High School
Colville, WA09.2006
Skills
- Training
- Product and Service Knowledge
- Client Surveys
- Client Needs Assessment
- Customer Engagement
- Customer Orders
- Multi-Line Telephone Systems
- Customer Service and Assistance
- Telephone Interviews
- Work Organization and Prioritization
- Leaf Blowing
- Verbal and Written Communication
- Pruning and Maintaining Trees
- Garden Planning and Cultivation
- Soil Preparation
- Trimming and Weeding
- Watering Lawns and Trees
- Landscaping Knowledge
- Adaptable and Flexible
- Team Collaboration
- Shoveling Snow From Walkways
- Worker Training and Motivation
- Performance Improvement
- Weather Tolerance
- Responsible and Punctual
- Daily Progress Reports
- Commercial and Residential Cleaning
- Health and Safety Regulations
- Critical Thinking
- Judgment and Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Telemarketer
American Directions Research Group
01.2021 - 04.2021
Janitor
ABM Industries
11.2019 - 01.2020
Landscape Laborer
Diane Bistros
04.2016 - 09.2018
GED -
Colville Senior High School
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