Ashley Burke
Plainville,MA
Overview
9
9
years of professional experience
Work History
Bartender
110 Grill
08.2019 - Current
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed POS transactions, accurately and efficiently entering all food and beverage orders.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Preserved understanding of menu items to answer patron questions regarding food, beverage and preparation methods.
- Recommended additional items to customers to increase revenue.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Made employee of month 3 times during tenure.
Teller
Foxboro Federal Savings
03.2021 - 05.2022
- ,Acknowledged customers with professionalism and friendly and courteous demeanor.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Responsible for data entry tasks including printing and logging daily reports for large cash transactions, returned checks, address changes and new account information.
- Built rapport with customers while efficiently processing their transactions.
- Cleared up problems and discrepancies concerning customers' accounts.
- Served as primary contact for all incoming phone calls, handling 2 or 3 calls simultaneously.
Server
Jake n Joe's Sports Grille
11.2014 - 11.2018
- Addressed and accommodated guests, building positive experience from first interaction.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Prioritized multiple tasks in active environment while staying calm and composed.
- Exercised focus and concentration to keep track of tables and remember orders.
- Listened to customer concerns and complaints and quickly rectified issues.
- Memorized frequent customer preferences to build relationships and loyalty.
- Upsold additional items to increase sales and revenue.
Skills
- Customer Service Expertise
- Communication
- Multitasking
- Data Entry Efficiency
- Call Management
Timeline
Teller
Foxboro Federal Savings
03.2021 - 05.2022
Bartender
110 Grill
08.2019 - Current
Server
Jake n Joe's Sports Grille
11.2014 - 11.2018