Ashley Burkett

• Streamlined operational processes to enhance efficiency and reduce costs.
• Led cross-functional teams to implement strategic initiatives for improved customer satisfaction.
• Developed and maintained performance metrics to monitor operational effectiveness and drive continuous improvement.

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• Analyzed market trends to inform strategic planning and optimize service offerings in vacation rentals.
• Fostered relationships with vendors to negotiate contracts, improving service quality and reducing expenses.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Monitored building systems and directed preventive maintenance.
• Sourced outside contractors for special projects and oversaw bidding and selection processes.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Established clear procedures for handling repairs, planning maintenance and completing building updates.
• Supervised employee performance, preventive maintenance, and safety.

• Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
• Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
• Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
• Optimized resource allocation for improved operational efficiency and cost reduction.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Coordinated with housekeeping staff to ensure timely room preparation for arriving guests.
• Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
• Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Controlled finances to lower costs and keep business operating within budget.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.