Ashley Butcher
Knoxville,TN
Summary
Healthcare and customer-focused professional with a Bachelor’s degree in Health and Wellness Promotion. Experience spanning clinical healthcare, customer service, team leadership, and retail operation. Proven ability to build positive relationships, communicate effectively with diverse audiences, resolve concerns, and coordinate multiple priorities.
Overview
6
6
years of professional experience
Work History
Medical Assistant
University Gastroenterology
Knoxville, TN
2024.12 - Current
- Build and maintain trusted relationships with patients by understanding individual needs, addressing concerns, and providing support throughout the healthcare experience.
- Serve as a key point of contact between patients and healthcare providers using strong communication and relationship-building skills to facilitate timely information exchange and follow-up.
- Communicate healthcare information clearly and professionally while adapting communication style to different patient needs, concerns, and levels of understanding.
- Managed multiple high-priority tasks simultaneously all while maintaining professionalism, responsiveness, and attention to detail.
Department Supervisor
Home Depot
Maryville, TN
2021.01 - 2024.12
- Supported departmental sales and productivity goals by maintaining strong customer engagement, monitoring priorities, and ensuring consistent execution of daily business activities.
- Managed multiple priorities independently while collaborating with leadership and cross-functional teams to ensure efficient department operations.
- Developed customer loyalty through professional communication, personalized service, problem-solving, and consistent follow-through.
- Resolved challenging customer situations through relationship management, active listening, and solution-oriented communication.
Student Athletic Trainer
Maryville College Athletics
Maryville, TN
2021.08 - 2023.05
- Provided first aid and emergency care during athletic events while remaining composed and professional.
- Utilized knowledge of injury diagnosis and rehabilitation to facilitate informed discussions on treatment, recovery, and injury prevention.
- Effectively communicated health-related information to athletes and collaborated with athletic staff to ensure timely and appropriate care.
- Managed medical supply inventory and identified supply needs to maintain readiness for daily operations.
Education
Bachelors - Health And Wellness Promotion
Maryville College
Maryville, TN2023-05
Skills
- Healthcare & Clinical Communication
- Patient Care Coordination
- Customer Relationship Management
- Planning and Organizing
- Needs Assessment & Problem-Solving
- Attention to Detail
- Time Management
- Record Keeping
Timeline
Medical Assistant
University Gastroenterology
2024.12 - Current
Student Athletic Trainer
Maryville College Athletics
2021.08 - 2023.05
Department Supervisor
Home Depot
2021.01 - 2024.12
Bachelors - Health And Wellness Promotion
Maryville College