Ashley Butman
Spruce Head,Maine
Summary
Motivated Assistant Store Manager of Merchandising with the ability to thrive in challenging and high-pressure environments. Collaborative team player with excellent relationship-building and communication skills. Seeking a Store Manager opportunity to continue my career with Lowe’s.
Overview
14
14
years of professional experience
Work History
Store Manager
Lowe’s
Thomaston, Maine
06.2025 - Current
- Managed daily store operations ensuring optimal customer service standards.
- Supervised staff scheduling to maintain adequate coverage during peak hours.
- Trained new employees on store policies and procedures for effective performance.
- Conducted regular staff meetings to communicate updates and address concerns.
- Resolved customer complaints promptly while maintaining store policies and procedures.
- Collaborated with corporate leadership on promotional events and marketing initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Merchandising Assistant Store Manager
Lowe’s
Thomaston, Maine
12.2024 - 06.2025
- Maintained strong relationships with customers by addressing their concerns promptly and professionally.
- Verified purchase requisitions by comparing items requested to master list.
- Walk sales floor for areas of opportunity and delegate as needed
- Monitored stock levels across all departments to maintain adequate supplies throughout the season.
- Generated reports on weekly and monthly sales performance data for review.
- Resolved conflicts between customers, vendors, staff members in an efficient manner while maintaining positive relationships.
- Drive the Pro Business by utilizing CRM to identify sales potential.
- Set clear expectations with sales team on metrics (sales per hour, credit goals, & LTR)
- Execute weekly merchandising plays to stay in line with regional and district expectations.
Assistant Store Manager of Operations
Lowe's
Thomaston, ME
03.2022 - 12.2024
- Reviewed all customer complaints filed online and responded accordingly.
- Oversaw/ Managed a team of four department supervisors and over 60+ employees.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Prioritized safety and recovery without detention (RWD) execution.
- Reviewed daily business folders for any cash office discrepancies.
- Ensured adequate training and support is available for all associates.
- Proficient in Receiving/ Back End operations.
- Responsible for all building maintenance and work orders.
- Regularly review SCP&L to address any discrepancies.
Scheduling Staffing Administrator
Lowe's
Thomaston, ME
05.2019 - 03.2022
- Assisted associates with navigating our Leave & Accommodations process.
- Maintained and filed all medical & accommodation information.
- Ensured accommodations were being honored.
- Tracked COVID communications between employer and employees. Ensured proper TTO payment process was followed.
- Created marketing materials to attract new candidates.
- Managed full-cycle recruiting, including sourcing, and offering jobs.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Supported human resources, controlling resume flow within applicant tracking system.
- Supported executive decision-making by reporting on metrics and recommending actionable improvements.
- Boosted employee morale by planning parties and events to emphasis associate appreciation.
- Scheduled 100+ associates on a weekly basis using Kronos, Customer Centric Scheduling, and Workspace Dashboard.
- Identified staffing need and post requisitions to reflect that need.
- Created a staggered hiring plan to reflect seasonal hire.
- Monitor candidate pipeline and contact candidates in a timely manner.
- Guide candidates through pre-employment tasks; background check, onboarding tasks, Equifax (I9 section 1 & 2).
- Maintain CDL driver files using First Advantage.
- Brainstormed and executed alternative recruitment practices to encourage candidate flow in a low candidate pool area.
- Comfortable with various career sites (Indeed, LinkedIn).
- Comfortable utilizing Workday, Kronos, Kenexa (Brassring), Equifax, MyeScreen, and First Advantage.
Front Desk Receptionist
Samoset Resort
Rockport, ME
04.2019 - 08.2019
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Solved minor customer issues and escalated major problems immediately to management.
- Computed guest billings and posted charges to room accounts.
- Monitored reservations to track incoming parties and special events.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Facilitated front desk operations for busy high-volume hotel.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Laborer
Island Lobster Supply
Vinalhaven, ME
05.2015 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Bookkeeper
Atwood Lobster
Spruce Head, ME
06.2014 - 03.2015
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Set up clear and concise correspondence materials to speed up communication with clients.
- Collaborated with supervisors and managers to develop solutions regarding discrepancies.
Customer Service Associate
Spruce Head Pizza
Spruce Head, ME
05.2012 - 08.2013
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Gathered ingredients and cleaned and cut food items to prep recipes.
Customer Service Representative
Hamilton Marine
Rockland, ME
06.2011 - 05.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
High School Diploma -
Oceanside High School
Rockland, ME06.2013
Some College (No Degree) -
Barton County Community College
Great Bend, KSCertificate - Quickbooks
Mid-Coast School of Technology
Rockland, MESkills
- Employee engagement
- Customer Service
- Problem Solving
- Strategic planning
- Scheduling processes
- Employee communications
- Personnel engagement
- Data Entry
- Phone Etiquette
- Time Management
- Administrative Assistance
- Typing
- Multitasking
- Workforce Management
- Performance improvements
- Supervision and training
- Recruiting and hiring
- Profit and loss accountability
- Schedule management
- Employee development
- Proficient in Microsoft Word, Excel, Power Point, Outlook, and Sharepoint
- Proficient in Adobe Photoshop
Additional Information
You can find me on LinkedIn: linkedin.com/in/ashley-thompson-81a525189
Timeline
Store Manager
Lowe’s
06.2025 - Current
Merchandising Assistant Store Manager
Lowe’s
12.2024 - 06.2025
Assistant Store Manager of Operations
Lowe's
03.2022 - 12.2024
Scheduling Staffing Administrator
Lowe's
05.2019 - 03.2022
Front Desk Receptionist
Samoset Resort
04.2019 - 08.2019
Laborer
Island Lobster Supply
05.2015 - 04.2019
Bookkeeper
Atwood Lobster
06.2014 - 03.2015
Customer Service Associate
Spruce Head Pizza
05.2012 - 08.2013
Customer Service Representative
Hamilton Marine
06.2011 - 05.2012
High School Diploma -
Oceanside High School
Some College (No Degree) -
Barton County Community College
Certificate - Quickbooks
Mid-Coast School of Technology