Ashley Butts
Escondido,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Shell Gas Station. Proven track record in training and mentoring staff, enhancing transaction accuracy, and improving customer satisfaction. Skilled in cash handling and point of sale operations, demonstrating dependability and a positive attitude in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Lead Cashier
Shell Gas Station
Escondido, CA
06.2024 - 12.2024
- Supervised daily cash operations and ensured accuracy in transactions.
- Trained and mentored new cashiers on procedures and customer service standards.
- Developed efficient workflows to enhance transaction speed and customer satisfaction.
- Managed inventory levels, reducing discrepancies through regular audits.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Cashier
McDonald's
01.2024 - 07.2024
- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization within service area.
- Assisted customers with menu selections and inquiries.
- Collaborated with team members to ensure timely service delivery.
- Handled cash, credit, and gift card transactions accurately.
- Managed inventory of supplies and communicated restock needs.
- Resolved customer complaints to enhance satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Room Attendant
Welks Resort
Escondido, CA
03.2022 - 09.2023
- Cleaned and sanitized guest rooms, ensuring adherence to resort standards.
- Restocked supplies and amenities, maintaining inventory levels for guest satisfaction.
- Reported maintenance issues promptly to ensure timely resolution and guest comfort.
- Assisted in training new staff on cleaning procedures and resort protocols.
- Collaborated with housekeeping team to optimize workflow and meet daily targets.
- Implemented efficient cleaning techniques, improving turnaround time for room readiness.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Replenished guest room water glasses, toiletries, and paper products.
Warehouse Worker
NaturVet
Temecula, CA
02.2021 - 11.2022
- Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
- Maintained accurate inventory levels through regular stock checks and system updates.
- Packaged and labeled products according to company standards for safe shipping.
- Collaborated with team members to streamline order fulfillment processes.
- Adhered to safety protocols, ensuring compliance with workplace regulations.
- Assisted in training new staff on operational procedures and equipment usage.
- Conducted routine inspections of equipment to ensure optimal performance and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
Ged
Temecula Adult Education
Temecula, CASkills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Cashier training
- Cash handling
- Manager support
- Dependability
- Cash drawer reconciliation
- Opening and closing procedures
- Staff training
- Positive attitude
- Team leadership
- Customer service
- Adaptability and dependability
Timeline
Lead Cashier
Shell Gas Station
06.2024 - 12.2024
Cashier
McDonald's
01.2024 - 07.2024
Room Attendant
Welks Resort
03.2022 - 09.2023
Warehouse Worker
NaturVet
02.2021 - 11.2022
Ged
Temecula Adult Education