Ashley Byrd
Blanch,NC
Summary
An organized and motivated individual, with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Lead Sales Associate
Doller General
Providence, NC
08.2021 - Current
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Provided leadership and direction to motivate department associates.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Cross-trained on different positions to best support team during peak periods.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Utilized selling behaviors to identify and solve customer needs.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained neatness and cleanliness throughout the store environment.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Supervised a team of sales associates on daily tasks and operations.
Homeschool P.E Teacher
Caswell Parks and Rec.
Yanceyville, NC
10.2017 - 03.2020
- Created lesson plans that incorporated health topics such as nutrition and injury prevention into physical activity lessons.
- Instructed classes in the fundamentals of physical education including proper warm-up techniques, safety protocols, rules, and regulations.
- Organized and supervised team building activities to foster collaboration among students.
- Developed and implemented creative physical education activities to engage students in a variety of sports, games, and fitness exercises.
- Encouraged positive behavior through praise and constructive criticism when necessary.
- Provided individual instruction to struggling students to help them develop their skillset.
- Coached select teams in competitive sports leagues outside of regular school hours.
- Taught students about concepts regarding fitness, health and well-being.
Customer Service Representative
Westside Shell
Yanceyville, NC
08.2018 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Science - Criminal Justice
Piedmont Community College
Roxboro, NC05-2022
Skills
- Customer Service
- Staff Supervision
- Sales Training
- Positive Customer Experience
- Cash Handling
- Retail Store Operations
- Relationship Building
- Group Instruction
- Safety Instruction
- Student Motivation
Languages
English
Full Professional
References
References available upon request.
Timeline
Lead Sales Associate
Doller General
08.2021 - Current
Customer Service Representative
Westside Shell
08.2018 - 08.2019
Homeschool P.E Teacher
Caswell Parks and Rec.
10.2017 - 03.2020
Associate of Science - Criminal Justice
Piedmont Community College
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