Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Dean

Opelika,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Insurance Billing Coordinator

Lee Obstetrics & Gynecology
04.2014 - 10.2021
  • Specialized in processing Insurance claims. Duties to include: submitting claims, error reports and extensive f/u with insurance companies for payment and closure.
  • Responded to customer concerns and questions on a daily basis.
  • Contact person for front desk and appointment scheduling for any insurance questions and/or issues.
  • Monitored outstanding invoices and performed collections duties within the office. Primary contact to handle any payments, disputes and Affidavits from Holloway collection agency.
  • Processed Bankruptcies.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Maintain strict confidentiality with all personal information as per HIPAA guidelines.



Scheduler

East Al Orthopaedic And Sports Medicine
06.2013 - 04.2014
  • Specialized in Scheduling and pre-certing tests and surgery.
  • Customer service skills to include: answering phones, appointments, payments, and addressing any customer concerns.
  • Back up for front desk check in and check out.
  • Maintain patient confidentiality per HIPAA guidelines.

Claims Analyst/ Front Desk

East Al Surgical Assoc.
08.2010 - 06.2013
  • Specialized in scheduling and pre-certing tests and surgery.
  • Answering phones, scheduling appointments and processing any customer payments, issues and/or concerns.
  • Additional duties to include: collections,bankruptcies, and verifying all insurance.
  • Maintain patient confidentiality per HIPAA guidelines.


Insurance Biller/ Claims Analyst

East Alabama Medical Center
01.2009 - 08.2010
  • Specialized in Processing and submitting commercial insurance claims.
  • Follow up with insurance companies for payment and closure of claim.
  • Maintain patient confidentiality per HIPAA guidelines.

Customer Service Representative/ Claims Analyst

East Al Medical Center
10.2002 - 01.2009
  • Specialized in customer service and collections by answering a constant flow of customer calls and addressing any needs for walk in patients.
  • Extensive f/u with patients accounts while maintaining HIPAA compliance.
  • Additional duties inbetween patients and phone calls: verify and add insurance, process bankruptcies, review and process charity applications, process patient payments and complete Attorney requests and Subpoena's.

Cashier

Findley's Eatery
08.2001 - 10.2002
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Food Prep.

Cashier

Wall Street Deli
08.1999 - 08.2001
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Food Prep.

Education

High School Diploma -

Opelika High School
Opelika, AL
1989

Skills

  • Financial Documentation
  • Extensive Customer Service Skills
  • Benefits Verifications
  • Plan Benefits Understanding
  • Account Information Review
  • Financial Transactions
  • Patient Identification
  • Diagnostic Codes
  • Healthcare Terminology
  • Excellent Organizational Skills

Timeline

Insurance Billing Coordinator

Lee Obstetrics & Gynecology
04.2014 - 10.2021

Scheduler

East Al Orthopaedic And Sports Medicine
06.2013 - 04.2014

Claims Analyst/ Front Desk

East Al Surgical Assoc.
08.2010 - 06.2013

Insurance Biller/ Claims Analyst

East Alabama Medical Center
01.2009 - 08.2010

Customer Service Representative/ Claims Analyst

East Al Medical Center
10.2002 - 01.2009

Cashier

Findley's Eatery
08.2001 - 10.2002

Cashier

Wall Street Deli
08.1999 - 08.2001

High School Diploma -

Opelika High School

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Ashley Dean