Lisa Leader
Jacksonville,FL
Summary
Detail-oriented Insurance and billing coordinator with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Insurance/Billing Coordinator
Penney Weeks DMD
10.2003 - Current
- Respond to customer concerns and questions on daily basis.
- Expedite claim approvals by effectively presenting cases to insurers while adhering to strict submission guidelines.
- Handle account payments and provided information regarding outstanding balances.
- Use data entry skills to accurately document and input statements.
- Increase revenue collection by diligently following up on outstanding insurance payments and negotiating settlements.
- Maintain up-to-date knowledge of industry regulations, staying informed of changes that could impact the company''s billing practices.
- Improve client satisfaction by promptly addressing inquiries and resolving disputes regarding insurance billing matters.
- Establish strong relationships with clients through clear communication and timely responses to inquiries about their accounts or policies.
- Excellent communication skills, both verbal and written.
- Monitor outstanding invoices and performed collections duties.
- Coordinate with insurance carriers to verify patient benefits and coverage, minimizing delays in payment processing.
- Reconcile accounts receivable to general ledger.
- Produce and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
No Degree - Cosmetology
Florida State College At Jacksonville
Jacksonville, FL09.1990
Skills
- Verbal Communication
- Claim submission
- Itemized Statement Preparation
- Customer Service
- Payment Processing
- Payment Transactions
- Billing statement review
- Payment posting
- Payment Collection
- Collections duties
- Collections processing
- Insurance Verification
- Accounts receivable management
- Paperwork and documentation
- Financial Documentation
Timeline
Insurance/Billing Coordinator
Penney Weeks DMD
10.2003 - Current
No Degree - Cosmetology
Florida State College At Jacksonville