Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Cantrell

Wichita,KS

Summary

Results-driven professional with over 11 years of customer service experience, including 2 years as a Customer Service Generalist, and 1 year in transportation logistics. Proven ability to streamline operations, manage complex logistics, and enhance customer satisfaction through effective communication and problem-solving. Adept at cross-functional collaboration, inventory coordination, and data-driven decision-making. Seeking to leverage a strong foundation in service and logistics to contribute to efficient supply chain and inventory planning strategies.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Generalist

Cargill
Wichita, KS
10.2023 - Current
  • Processed customer orders accurately in a timely manner
  • Cross collaboration with sales, inventory planning, production planning, replenishment analysts, and plant teams.
  • Monitoring order patterns for unexpected increases in product sales.
  • Pulling and formatting shorts and capacity reports.
  • Managed incoming calls from customers seeking assistance with products or services.
  • Resolved customer issues quickly and efficiently while maintaining a friendly demeanor throughout interactions.
  • Monitored inventory levels to ensure adequate stock was available for sale to customers.

Transportation Coordinator

Cargill
Wichita, KS
03.2023 - 10.2023
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.

Bulk Salt

Cargill
Wichita, KS
12.2022 - 03.2023
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Worked with service providers to resolve issues and correct delays.

Transportation Coordinator

Cargill
Wichita, KS
08.2022 - 12.2022
  • Coordinated dispatch of 20 drivers across 3 plants to accomplish daily delivery requirements.
  • Provided hourly truck/dock schedule updates.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Research affordable transportation methods when outside carriers are requested.

Education

High School Diploma -

Heights High School
Wichita, KS

Skills

  • Communication skills
  • Relationship building
  • Work ethic
  • Spreadsheet management
  • Problem solving
  • Logistics coordination
  • Microsoft Excel proficiency
  • Customer needs assessment
  • Task management
  • Document management
  • Critical thinking
  • SAP expertise

Certification

  • Lean Six Sigma - White Belt

References

References available upon request.

Timeline

Customer Service Generalist

Cargill
10.2023 - Current

Transportation Coordinator

Cargill
03.2023 - 10.2023

Bulk Salt

Cargill
12.2022 - 03.2023

Transportation Coordinator

Cargill
08.2022 - 12.2022

High School Diploma -

Heights High School

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