Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Generic

Mariama Bah

Woodbridge,VA

Summary

Experienced with handling customer inquiries and resolving issues effectively. Utilizes excellent communication skills to ensure customer satisfaction. Track record of successfully adapting to changing needs and collaborating with team members.

Hardworking professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

4
4
years of professional experience

Work History

Customer Service Generalist

Department of Motor Vehicles
03.2024 - 07.2025
  • Assisted customers with inquiries regarding vehicle registration and licensing processes.
  • Processed vehicle title transfers and renewals efficiently, ensuring compliance with regulations.
  • Utilized computerized systems for data entry and retrieval, maintaining accurate customer records.
  • Conducted follow-up communications to ensure customer needs were met and concerns addressed.

Assistant Manager

J.Crew
07.2021 - 02.2024
  • Assisted in managing daily operations and ensuring adherence to company policies.
  • Coordinated team schedules, optimizing resource allocation for improved efficiency.
  • Supported inventory management, maintaining optimal stock levels and reducing discrepancies.
  • Implemented training programs for new staff, enhancing onboarding experience and performance.
  • Monitored customer service standards, resolving issues to maintain high satisfaction levels.

Education

Certificate - Medical Assistant

Laurel Ridge Community College
Middletown, VA
06-2026

High School Diploma -

C.D. Hylton Senior High School
Woodbridge
07-2012

Skills

  • Call center experience
  • Data entry proficiency
  • Complaint handling
  • Empathy display
  • Active listening
  • Medical terminology
  • Appointment scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leave4-day work weekTeam Building / Company Retreats

Timeline

Customer Service Generalist

Department of Motor Vehicles
03.2024 - 07.2025

Assistant Manager

J.Crew
07.2021 - 02.2024

Certificate - Medical Assistant

Laurel Ridge Community College

High School Diploma -

C.D. Hylton Senior High School

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