Ashley Carlile
Tyler ,TX
Summary
Experienced Clinical Patient Access Senior with a strong background in healthcare access, HIPAA compliance, and exceptional customer service. Proven ability to lead teams, improve operational efficiency, and enhance patient satisfaction. Skilled in managing billing and service inquiries while maintaining strict confidentiality. Seeking to contribute my expertise and grow within an organization that offers opportunities for professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinic Patient Access Representative Senior
Christus Health
Tyler, TX
05.2023 - Current
- Coordinated appointment scheduling, ensuring optimal patient flow and minimal wait times.
- Managed patient registrations and insurance verification for seamless access to healthcare services.
- Monitored insurance eligibility updates, reducing claim denials through proactive communication with payers.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Worker Comp claims- ensured worker comp patients were seen in a timely manner, called adjuster/insurance companies to get all info needed, sent surgery request, etc for approval.
- Supported administrative tasks including data entry, record maintenance, and insurance verification to ensure accurate billing and reimbursement processes.
- Conducted insurance verification and preauthorizations and managed patient charts.
Team Leader
Scooter's Coffee
Whitehouse, TX
10.2022 - 05.2023
- Oversaw team operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored new baristas
- Ensured compliance with food safety regulations
- Assisted customers with menu selections, resolved complaints, and maintained cleanliness
General Manager
Chicken Express
Tyler, TX
03.2010 - 05.2022
- Oversaw daily operations, ensuring efficiency and productivity across all departments.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Directed daily food service operations, ensuring compliance with health and safety regulations.
- Implemented cost control measures to enhance profitability and operational efficiency.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
High School Diploma -
Robert E Lee High School
Tyler, TX06-2011
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- EPIC
Certification
Medical Coding- AAPC- CPC-a as of May 2023
Timeline
Clinic Patient Access Representative Senior
Christus Health
05.2023 - Current
Team Leader
Scooter's Coffee
10.2022 - 05.2023
General Manager
Chicken Express
03.2010 - 05.2022
High School Diploma -
Robert E Lee High School