Ashley Carlson
Devils Lake,ND
Summary
Dynamic Patient Access Representative with a proven track record at Altru Clinic, excelling in insurance verification and patient registration. Leveraged exceptional customer service skills to enhance patient satisfaction and streamline appointment scheduling, contributing to a more efficient healthcare experience. Committed to maintaining HIPAA compliance while optimizing operational processes.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Altru Clinic
Devils Lake, ND
12.2024 - Current
- Managed patient registration processes to ensure accurate demographic and insurance information collection.
- Coordinated scheduling of appointments, optimizing provider availability and patient access.
- Assisted patients with inquiries regarding insurance coverage and benefit verification procedures.
- Utilized electronic health record systems to maintain up-to-date patient information and documentation.
Server/Bartender
The Ranch Steakhouse
Devils Lake, ND
04.2006 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables simultaneously, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to accommodate special dietary requests and optimize meal presentation.
Financial Service Officer
FCCU
Devils Lake, ND
04.2016 - 08.2022
- Developed financial plans to enhance member savings and investment strategies.
- Guided members through loan application processes, ensuring compliance with regulations.
- Analyzed financial data to identify trends and recommend personalized services.
- Collaborated with team members to improve client service efficiency, resulting in enhanced member satisfaction.
Education
High School Diploma -
Devils Lake High School
Devils Lake, ND05.2006
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Timeline
Patient Access Representative
Altru Clinic
12.2024 - Current
Financial Service Officer
FCCU
04.2016 - 08.2022
Server/Bartender
The Ranch Steakhouse
04.2006 - Current
High School Diploma -
Devils Lake High School