Ashley Carnes
Carl Junction,MO
Summary
Results-driven professional with extensive experience in service department operations. Known for strong leadership and attention to detail, contributing to elevated service quality and enhanced customer relationships.
Overview
13
13
years of professional experience
Work History
Service Manager
Frank Fletcher Subaru
Joplin , MT
08.2021 - Current
- Resolved customer complaints and inquiries promptly to maintain satisfaction.
- Improved customer satisfaction ratings by listening to complaints and providing solutions.
- Trained service staff on customer service best practices to enhance customer interactions.
- Collaborated with the sales team to support customer needs and vehicle services.
- Facilitated team meetings to address customer feedback and identify process improvements.
- Supported daily service department operations to keep workflow running smoothly.
- Scheduled repair orders and customer service appointments efficiently.
- Reviewed technician performance and provided feedback to improve service quality.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created written estimates and obtained customer consent to proceed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored service performance metrics to identify areas of improvement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Reviewed documentation for accuracy and compliance with company policies. for accuracy and compliance with company policies.
Service Advisor
Frank Fletcher Toyota
Joplin , MO
04.2015 - 08.2021
- Coordinated service appointments and managed scheduling for technicians.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Collaborated with technicians to ensure efficient workflow and service quality.
- Resolved customer complaints effectively to enhance overall satisfaction.
- Processed warranty claims for customers efficiently and accurately.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Maintained accurate records of customer interactions and service history.
- Followed up on payments for outstanding claims.
- Stayed up to date on factory announcements and recalls.
BDC Service Representative
Frank Fletcher AutoGroup
Joplin , MO
05.2013 - 04.2015
- Managed appointment scheduling for service consultations and repairs.
- Utilized dealership software to maintain customer records and service history.
- Maintained accurate records of customer interactions and transactions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted outbound follow-up calls to ensure that customer needs were met.
- Prospected and identified potential customers through outbound cold calling, email campaigns, and social media outreach.
- Executed daily operational tasks accurately and efficiently.
Education
High School Diploma -
McDonald County
Anderson, MO05-2013
Skills
- Service management
- Repair order scheduling
- Claims processing
- Quality management
- Quality assessment
- Department operations
- Maintenance recommendations
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Leadership training
- Customer management
Accomplishments
- Top 26 Subaru of America Shining Star
- 2025 Subaru Of America Fixed Operations Summit
- Love Promise Champion
Timeline
Service Manager
Frank Fletcher Subaru
08.2021 - Current
Service Advisor
Frank Fletcher Toyota
04.2015 - 08.2021
BDC Service Representative
Frank Fletcher AutoGroup
05.2013 - 04.2015
High School Diploma -
McDonald County