Ashley Carpenter-Hileman
Racine,WI
Summary
Diligent Caseworker with background spent assisting individuals and providing effective follow-up. Self-starter promoting over three years recommending services and treatment options that help others find relief. Maintains undeniable composure in stressful situations.
Overview
19
19
years of professional experience
Work History
Homeless Services Team Lead
Kenosha Human Development Services
Kenosha, WI
03.2024 - Current
- Assisted in developing training programs for new hires.
- Connected individuals with relevant community resources and coordinated referrals.
- Managed & responded to incoming HAS Referrals.
- Managed EMVA Program.
- Conducted Coordinated Entry Assessments & monthly follow-ups.
- Maintained accurate records and documented client data in company databases.
- Co-Chaired DEI Committee.
- Maintained client case load during case worker absence.
- Teaching Family Model Accredited.
EHH Rapid Rehousing Case Worker
Kenosha Human Development Services
Kenosha, WI
11.2021 - 03.2024
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Assist homeless clients obtain and maintain housing through apartment searching and regular home visits.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Evaluated and addressed individual client needs and concerns.
- Completed required documentation in Client Tracking System (CTS), Homeless Management Information System (HMIS) and Homeless Assistance Services Document (HAS Document).
Activity Director
Woods of Caledonia
Caledonia, WI
06.2021 - 09.2021
- Consulted with staff and other professionals to discuss activities.
- Handled budgetary concerns, keeping activities affordable.
- Implemented activities to provide amusement and socialization for residents.
Registered Behavior Technician
InBloom Autism Services
Brookfield, WI
12.2020 - 06.2021
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Attended review, progress and clinical team meetings.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Consulted supervising BCBA to assist in treatment implementation.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Data collection.
Advanced Behavioral Treatment Technician
Wisconsin Early Autism Project
Brookfield, WI
11.2013 - 12.2020
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Attended review, progress and clinical team meetings.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Consulted supervising BCBA to assist in treatment implementation.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Data collection.
Direct Support Professional
J.A. Trudeau Memorial Center
Warwick, RI
11.2005 - 08.2008
- Supervised medication administration, personal hygiene and other activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
Associate of Arts - English/Psychology
Milwaukee Area Technical College
Milwaukee, WI05.2022
Skills
- Data Management
- Client Engagement
- Conflict Mediation
- Service Assistance and Support
- Highly Effective Communication
- Proficient in Word, Excel, PowerPoint and other Software Systems
- Aftercare Follow up
- Homeless and Dual Diagnosed Populations
Timeline
Homeless Services Team Lead
Kenosha Human Development Services
03.2024 - Current
EHH Rapid Rehousing Case Worker
Kenosha Human Development Services
11.2021 - 03.2024
Activity Director
Woods of Caledonia
06.2021 - 09.2021
Registered Behavior Technician
InBloom Autism Services
12.2020 - 06.2021
Advanced Behavioral Treatment Technician
Wisconsin Early Autism Project
11.2013 - 12.2020
Direct Support Professional
J.A. Trudeau Memorial Center
11.2005 - 08.2008
Associate of Arts - English/Psychology
Milwaukee Area Technical College
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