Ashley Carrasquillo
FL
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities. Seasoned with 10 years of guest service experience in fast-paced environments.
Overview
8
8
years of professional experience
Work History
FRONT DESK SUPERVISOR
Rosen Hotels
05.2021 - Current
- Assisted customers with obtaining available hotel services
- Managed guest reservations and room assignments
- Verified customers' credit and established payment methods before checking in clients
- Coordinated responses to guest needs by working with housekeeping, room service, and maintenance
- Supported guests and aided with problems
- Supervised a team of front desk staff and ensured excellent customer service
- Trained new front desk staff on policies and procedures
- Plan and direct staffing, training, and performance evaluations
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
GUEST SERVICE SUPERVISOR
ICON Park
10.2016 - 03.2019
- Sell tickets and other items to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer telephones and give information to customers and employees
- Verify, collect, or punch tickets before admitting patrons into venues
- Resolve customer complaints regarding sales and service
- Book special events via phone or email
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity
Education
BACHELOR OF ARTS - EVENT MANAGEMENT
University of Central Florida
ASSOCIATE OF ARTS - GENERAL STUDIES
West Campus
Skills
- Customer and Personal Service
- Active Listening
- Critical Thinking
- Judgment and Decision Making
- Administrative Management
- Coordinate Schedules
- Cash handling
- Proficient computer skills
Timeline
FRONT DESK SUPERVISOR
Rosen Hotels
05.2021 - Current
GUEST SERVICE SUPERVISOR
ICON Park
10.2016 - 03.2019
ASSOCIATE OF ARTS - GENERAL STUDIES
West Campus
BACHELOR OF ARTS - EVENT MANAGEMENT
University of Central Florida
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