ASHLEY CARTER
Copart Auto Auctions
Hallsville,Tx
9
years of professional experience
Diligent Customer Service Representative experienced in addressing customer care and support requirements through effective communication and meticulous record-keeping. Delivered solutions as a decisive problem solver with a collaborative mindset and strong organizational capabilities. Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while ensuring accuracy.
Work History
Title Express
4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
CSR III
3 Years 7 Months- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Trained and developed new team members on customer service initiatives and operational procedures.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Responsible for completing daily deposit for branch
- Successfully applying for and obtaining Texas titles
CSR I and II
2 Years- Responsible for taking customer payments and completing pull outs for vehicles sold
- Responded to questions and followed up on customer interactions.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Assisted in live auction clerking as well as operating IBID Live
- Scheduled all units for sale
- Processed all 'pass through' titles for upcoming auctions
- Paying all outside vendors for services rendered.
Dispatcher
2 Months- Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information.
- Reviewed dispatch needs in ASAP and communicated with drivers to execute services.
- Oversaw dispatch coordination and directed attention to special instructions.
- Prepared daily work and run schedules.
- Coordinated with storage locations to ensure charges were correct as to not delay a pickup
Auction Representative
8 Months- Oversaw all dealer consignments to facilitate efficient vehicle sales operations.
- Oversaw all dealer consignments.
- Identified new business opportunities and built rapport to enhance client relationships.
- Consulted with Auction Coordinator to provide guidance on best practices and business operations.
- Generated sales reports for AC
- Created and sent out sales reports for remarketing SP, such as Enterprise and Select Remarketing
- Generated ASAP reports on sales performance and strategies to inform decision-making.
- Certified repossession affidavits through notarization to ensure compliance with legal standards.
Education
High School Diploma
Skills
Proficient in ASAP
Customer service
ASAP software expertise
Adaptability to change
Dispatch coordination
Data entry
Fast learner
Willingness to learn
Timeline
Title Express
Copart Auto Auctions
03.2023 - 07.2023Read More
CSR III
IAA
11.2018 - 06.2022Read More
Dispatcher
IAA
10.2016 - 12.2016Read More
CSR I and II
IAA
01.2015 - 01.2017Read More
Auction Representative
IAA
05.2014 - 01.2015Read More
Hallsville High School
High School Diploma
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