Summary
Overview
Work History
Education
Skills
Date - Resume Date
Certification
Notary Loan Signing Agent
Timeline
Generic

Shonneice Wallace

Summary

Dynamic individual with hands-on experience in Logistics and Customer relations, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Title Express

Copart Auto Auctions
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
  • Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
  • send out revised packets to the owners/insureds as needed
  • Opening/scanning mail received
  • Handled over 50+ calls daily from owners and Lienholder

Customer Care Team Lead

Verizon
06.2022 - 10.2023
  • Established performance benchmarks for the Customer Care Team based on industry standards and company goals.
  • Optimized scheduling processes by anticipating staffing needs according to workload fluctuations.
  • Conducted regular evaluations of staff performance, providing coaching sessions as needed to support ongoing development.
  • Monitored call center metrics to keep track of individual and team performance against set targets.
  • Took over 50+ calls daily assisting customers needing to upgrade device/ plans or services.
  • Help customers with FIOS service as well as troubleshoot
  • Navigate through 3 monitor screens daily
  • Connect with our client Asurion for all device claims.
  • Recap every call to make sure all needs are satisfied.

Account Management

Samsung Electronics
11.2016 - 06.2022
  • File shortage claims based on shortage investigation from spreadsheet.
  • Build and manage relationships with clients seeking
    business relationships with carriers.
  • Collecting 6 figure checks from major logistics companies. Entering in information in TMS system.
  • Analyze claims, payment data on monthly basis for reporting. Update spreadsheet report on weekly basis to share with Client and team for review.
  • Maintain daily communications with carriers to ensure on time POD collection and deliveries. Gather claim documents to send to insurance no later than the 10th for review with UPS tracking to determine credit validity. Validate which invoice needs to be added to documentation for insurance recovery.
  • Identify trends and issues that can adversely effect on time IOD/POD collection.
  • Track carriers over night for special project for poor KPI performance.
  • Create plans to help carriers with low KPI score to improve performance.




Education

Some College

High School Diploma -

David W Carter

Skills

  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Multitasking
  • Attention to detail
  • Time management
  • Critical thinking
  • Excellent communication
  • Computer skills
  • Multitasking Abilities
  • Calm under pressure

Date - Resume Date

03/12/25

Certification

  • Certified Loan Signing Agent

Notary Loan Signing Agent

Specialized in loan signing in Real Estate 

Timeline

Title Express

Copart Auto Auctions
05.2024 - Current

Customer Care Team Lead

Verizon
06.2022 - 10.2023

Account Management

Samsung Electronics
11.2016 - 06.2022

Some College

High School Diploma -

David W Carter

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Shonneice Wallace